Spa Therapist: AccorHotel in Cairns

Spasaustralia; Cairns Regional; Hybrid; AUD 38,000 - 52,000; Full time

Job summary

Pullman Cairns International in Cairns, Queensland is seeking a Spa Therapist for a permanent role with a casual schedule. You will deliver massages, facials, and wellness treatments to hotel guests, and assist with treatment recommendations and spa presentation.

The position requires a beauty therapy or massage qualification and full working rights in Australia; prior spa experience is highly regarded.

Qualifications

• Diploma in Beauty Therapy, Diploma in Remedial Massage, or Certificate IV in Massage required.
• Previous spa or wellness experience is desirable.
• Full working rights in Australia required.

Responsibilities

• Deliver massages, facials, and wellness treatments to hotel guests.
• Provide treatment recommendations and ensure proper spa presentation.
• Maintain hygiene standards and respond to guest enquiries and feedback.
• Manage day-to-day spa operations and guest care throughout their visit.

Skills

Guest care

Communication

Attention to detail

Spa treatments knowledge

Education

Diploma in Beauty Therapy

Diploma in Remedial Massage

Certificate IV in Massage

Job description

The Spa Therapist role at Pullman Cairns International is a permanent position with a casual schedule in Cairns, Queensland. AccorHotel assigns the role to the Wellness & Recreation category at the hotel. The work covers massages, facials, and wellness treatments for hotel guests.

The position also includes treatment recommendations, hygiene, spa presentation, guest enquiries, and day-to-day spa operations. A Diploma in Beauty Therapy, a Diploma in Remedial Massage, or a Certificate IV in Massage meets the stated qualification pathway. Previous spa or wellness experience is highly desirable, and full working rights in Australia are required.

• Role: Spa Therapist
• Employer: AccorHotel
• Employment: Permanent position with a casual schedule
• Qualifications: Diploma in Beauty Therapy, Diploma in Remedial Massage, or Certificate IV in Massage

Applicants need the relevant beauty therapy, remedial massage, or massage qualification and full working rights in Australia. The recruitment process also includes the role's stated experience and guest-care expectations, so application materials should make treatment training and spa or wellness experience clear.

Treatment Work At Pullman Cairns International

The Spa Therapist delivers massages, facials, and wellness treatments to the hotel's guests. Each treatment requires knowledge of the relevant technique, careful preparation, and attention to the guest's stated needs. Treatment recommendations extend the work beyond the service itself, because the therapist matches products and options to individual guest requirements.

Guest care continues through the complete visit. The therapist creates a calm welcome, responds to enquiries and feedback, and maintains a professional approach when a guest raises a concern. Accor's wider Accor spa roles include therapists, receptionists, supervisors, team leaders, and head therapists across hotel and resort operations.

Qualifications And Guest Care

The listed qualification choices cover beauty therapy, remedial massage, and massage training. Previous spa or wellness experience remains desirable rather than a stated absolute requirement. The role also calls for strong knowledge of massage techniques, wellness practices, and products, along with attention to detail and pride in the work.

Guest-facing work requires calm communication and a professional manner. A therapist responds to questions without losing focus on treatment standards, explains relevant products in clear language, and keeps guest wellbeing at the centre of the service. Full working rights in Australia form part of the stated eligibility requirements.

Hotel Spa Operations In Cairns

The position operates inside Pullman Cairns International rather than a standalone treatment room. The property has 324 rooms, 13 event spaces, Coco's Kitchen & Bar, in-room dining, and a dedicated spa. That setting connects treatment delivery with the operating rhythm of a full-service hotel, where guests may arrive from accommodation, dining, events, or leisure facilities.

Daily spa work includes hygiene, safety, and presentation standards alongside guest treatment. The therapist responds to enquiries, records guest needs through the service conversation, and helps the wider operation run without interruption. The Cairns spa role sits within a hotel environment that serves both local demand and visitors staying at the property.

Accor's spa structure extends from therapist and receptionist work to supervisor, team leader, head therapist, and spa executive roles. Therapist team leaders combine treatment delivery with hands-on operational support, while head therapists lead, coach, and develop spa teams. Those paths keep technical treatment work connected to training, team coordination, and daily standards.

Accor's spa career paths include structured training, mentorship, and development programs, as well as movement from entry-level positions into leadership roles. The organisation also identifies communication, empathy, technical expertise, and attention to guest wellbeing as qualities for spa work. These expectations give the Cairns role a clear connection to treatment skill and longer-term hotel spa responsibilities through Accor spa careers .

Recruitment adjustments are available for the role, and Accor lists recognition for service anniversaries and tenure milestones among its employment practices. The organisation also provides access to accommodation and food-and-beverage discounts and an industry-focused training platform.

Accor marks the Cairns position at associate level within its Spa & Leisure career family. The property-based role connects treatment expertise with hotel guest services, giving the appointment a defined place within Accor's wider spa operation.