Spa Receptionist/Therapist

Chateau Elan at The Vintage Hunter Valley; Pokolbin; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Discounted accommodation

Meals and spa treatments

Complimentary golf

Career development opportunities

Job summary

Chateau Elan at The Vintage Hunter Valley in Pokolbin NSW is seeking a qualified Spa Receptionist/ Therapist to join a close-knit team. You will manage bookings, deliver treatments when needed, and uphold five-star service standards for a discerning guest mix.

You will train to align with our luxury standards and may assist across massage, beauty and skin treatments while maintaining an exceptional guest experience in a relaxing spa environment.

Qualifications

• Certificate III or above in Beauty Therapy is required.
• RSA or ability to obtain one after employment is required.

Responsibilities

• Provide exceptional guest service at reception and on the spa floor.
• Assist Spa Manager with bookings and operations to ensure a smooth guest experience.
• Deliver treatments when required and support high-end service standards.

Skills

Communication

Customer service

Grooming

Stock management

Teamwork

Education

Beauty Therapy certificate

Tools

Spa One

Job description

Chateau Elan at The Vintage Hunter Valley – Pokolbin NSW

The Spa at Château Élan is one of Australia’s largest, yet most luxurious private spa facilities located in the heart of the Hunter Valley.Located in Château Élan at The Vintage, surrounded by a world class Golf Course, high end accommodation, and beautiful grounds, The Spa is a relaxing and tranquil piece of heaven.

We are here to ensure our guests receive a five star service that does not only meet their expectations, but exceeds them. Our Spa Menu includes romantic couples treatments, girls day out packages, and some of the most relaxing massages on offer in the Hunter Valley. Our Beauty Therapists are professional, highly qualified, and have a five star service mantra for all guests.

The Role

We have an exciting opportunity for a qualified and professional Spa Receptionist/ Therapist to join our close knit team.

Our Spa Receptionist/Therapists are true all-rounders; they provide excellent customer service to our guests on reception, but are also skilled and professional in providing outstanding treatments. While you will mainly assist the Spa Manager with bookings within The Spa, ensuring an efficient and customer-driven operation, you will also be able to provide treatments when needed! You will be provided training to ensure you align with our high end standard, plus up skill in you in all areas of massage, beauty & skin if required.

Skills and Experiences

• An outstanding level of communication and customer service skills, including on the phone, via email and in person;
• A high standard of personal grooming and personal presentation;
• The ability to work under pressure and in busy environments, while ensuring customer service is outstanding;
• The ability to accurately manage stock levels and monthly stock takes;
• A Certificate III or above in Beauty Therapy, coupled with relevant experience providing quality treatments;
• A current RSA, or ability to obtain one once employed; and
• Experience in Spa One, or a relevant booking system .

Benefits and Perks

Chateau Elan at The Vintageoffers excellent benefits and perks to all staff members, including:

• Discounted accommodation, meals and spa treatments;
• Complimentary golf;
• A supportive and close-knit team environment; and
• Further career opportunities, such as permanent roles, career development and training.