Spa Host

RACV; City of Melbourne; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Employee benefits

Job summary

RACV Cape Schanck Resort on the Mornington Peninsula is seeking a warm Spa Host to welcome guests, manage bookings and support our wellness team. In this permanent part-time on-site role you’ll handle appointments, process payments, assist therapists, and maintain spa presentation to ensure a seamless guest experience.

You will be the first point of contact from arrival to departure and help with stock, guest orders and general administration.

Qualifications

• Experience in reception or customer service within spa, beauty, wellness, hospitality or a similar environment.
• Ability to deliver warm and memorable guest experiences.
• Strong administration, organisation and time management skills.

Responsibilities

• Manage appointments and enquiries.
• Coordinate treatment bookings and process payments.
• Support therapists and Spa team to keep each day running smoothly.
• Assist with stock, guest orders and general administration while maintaining presentation.

Skills

Customer service

Communication

Organization

Time management

Booking software

Tools

Spa booking software

POS systems

Job description

• Be the welcoming face of RACV Spa and create memorable experiences for our guests
• Work in a beautiful Mornington Peninsula resort setting as part of a supportive wellness team
• Enjoy a varied role combining guest service, spa bookings and day-to-day coordination

Great Things Start Here

Set amongst the stunning surrounds of the Mornington Peninsula, RACV Cape Schanck Resort is a destination for guests looking to relax, recharge and escape the everyday.

We have an exciting opportunity available for a Spa Host to join our dynamic team.

We’re looking for a warm, organised and customer-focused Spa Host to join our team on a permanent part-time basis to help create a seamless experience for every guest who walks through our doors.

About the Opportunity

As a Spa Host, you’ll be one of the first points of contact for our spa guests, making them feel welcome and looked after from arrival through to departure.

You’ll manage appointments and enquiries, coordinate treatment bookings, process payments and support our therapists and Spa team to keep each day running smoothly. You’ll also assist with stock, guest orders and general administration while maintaining the beautiful presentation of our spa environment.

It’s a varied, hands‑on position that would suit someone who genuinely enjoys looking after people and thrives in a calm but busy customer‑focused environment.

What you’ll need to be successful

We’d love to hear from you if you have:

• Previous reception or customer service experience, ideally within spa, beauty, wellness, hospitality or a similar environment
• A genuine passion for delivering warm and memorable guest experiences
• Strong administration, organisation and time management skills
• Excellent communication skills and the ability to quickly build rapport
• Confidence managing bookings, payments and guest enquiries
• Great attention to detail and the ability to manage competing priorities
• A positive, proactive attitude and willingness to support your teammates

Experience with spa booking software and point-of-sale systems would be beneficial but isn't essential. Qualifications or studies in Beauty Therapy, Massage or Make‑up would also be highly regarded.

We are Offering

At RACV, you’ll be part of a welcoming team and a workplace where your contribution matters.

Along with working in the beautiful surrounds of RACV Cape Schanck Resort, you’ll have access to RACV employee benefits, development opportunities and the chance to build your career within our broader Leisure business.

The RACV Difference

Our people make RACV what it is. Our IACT values of Innovation, Accountability, Care and Team guide how we work together and how we create great experiences for our members and guests.

If you love making people, feel welcome, take pride in the little details and would enjoy being part of a supportive Spa and Resort team, we’d love to hear from you.

Applicants must have appropriate eligibility to work in Australia. Successful candidates will also be required to complete a criminal record check as part of the pre‑employment process.

Some RACV roles have inherent requirements that are important to perform the role safely. Where applicable, these may be supported by a Job Task Analysis - Spa . If you require reasonable adjustments at any stage of the recruitment process, please let us know so we can support you.

At RACV, we’re committed to creating an inclusive workplace where everyone feels welcome, respected and able to be themselves. We encourage applications from people of all backgrounds, experiences and identities.