Spa Host

Peninsula Hot Springs Pty; City of Melbourne; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Complimentary bathing

Discounts on dining, retail and spa/wc

Wellness activities

Career progression opportunities

Job summary

Peninsula Hot Springs is seeking an entry-level Spa Experience Host to support the Spa Dreaming Centre operations and help deliver a seamless five-star guest experience. This permanent part-time role offers hands-on experience in a luxury wellness environment, with opportunities to progress toward Beauty Therapy or Massage qualifications.

You will greet guests, maintain relaxation areas, develop product knowledge, and assist with homecare recommendations and retail.

Qualifications

• Passionate about Wellness.
• Studying Beauty Therapy or Massage Therapy.
• Attention to detail.
• Excellent communication skills with the ability to build rapport quickly.
• Strong organisational and time management abilities.

Responsibilities

• Build relationships with guests delivering five-star service.
• Greet and host guests around the Spa Dreaming Centre.
• Create a smooth guest flow for a flawless relaxation journey.
• Develop product knowledge and be conversant with the product range.
• Assist guests with homecare recommendations and sales.
• Upsell products and rebook services.
• Generate sales of spa products to meet targets.

Skills

Five-star guest service

Guest relationship building

Sales assistance

Product knowledge

Communication skills

Education

Diploma in Beauty Therapy

Diploma in Massage Therapy

Job description

About Us

Peninsula Hot Springs is a multi-award winning and iconic Australian geothermal mineral springs and wellness destination. Located on the serene Mornington Peninsula only a 90-minute drive from Melbourne, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, balanced and luxurious treatments to help our guests relax and reconnect with the deep well of the being in nature. We pride ourselves in working harmoniously to deliver seamless guest experiences with a curated range of high-performance aromatherapy body care and holistic skincare, recently partnering with award winning product house, Subtle Energies.

About The Role

This is a wonderful entry level role for people wanting experience working in a luxury Spa with a goal of becoming a Spa therapist. We have opportunities for Permanent Part Time Spa Experience Hosts within our award-winning Spa Dreaming Centre and your role will be to provide support to the Spa operation to achieve a smooth and seamless five-star guest experience. A Spa Experience Host ensures the relaxation areas are immaculately maintained and welcoming for guests and assists guests with purchasing homecare recommendations and retail products.

Your duties will also include;

• Building relationships with guests demonstrating PHS values and five-star customer service
• Greeting and hosting guests around the Spa Dreaming Centre
• Creating a smooth guest flow to ensure a flawless relaxation journey
• Developing thorough product knowledge and be conversant in the product range
• Assisting guests with homecare recommendations by providing sales assistance advice and product recommendations
• Upselling through recommendations of products and rebooking services
• Generating sales of spa products to reach on going targets

Progression Opportunities:

We offer a clear path for individuals working towards their Diploma in Beauty Therapy or Massage qualifications. As you progress in your studies and gain experience, you’ll have the potential to transition into our unique Graduate Spa Therapist program spa therapy role within our team.

About You

• Passionate about Wellness
• Studying Beauty Therapy or Massage Therapy
• Attention to detail
• Excellent communication skills with the ability to build rapport quickly
• Strong organisational and time management abilities

On offer to You:

Peninsula Hot Springs truly believes that our people are the heart of our business. We are committed to your professional development through training, learning and career progression opportunities. At the Peninsula Hot Springs we want you to share the experience and have the opportunity to relax, restore and rejuvenate also offering:

• Complimentary bathing for you, your family and friends
• Generous discounts on dining, retail and spa/wellness offerings
• Access to wellness activities such as fitness, workshops, yoga and meditation classes
• And a supportive and inclusive team environment to share these experiences with