Solutions Engineer

Threatlocker Inc.; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

ThreatLocker seeks a Solutions Engineer in Melbourne to support the Sales team through lead and product demonstrations, and to manage post-sales technical support during audits. The role requires deep cybersecurity and IT solutions expertise and the ability to articulate complex specifications to clients.

You will analyze technologies, document requirements for updates, and collaborate with sales to track progress and implement initiatives.

Qualifications

• Minimum of five years of professional experience in IT solutions.
• Experience within cybersecurity industry preferred.

Responsibilities

• Support Sales in lead and product demonstration calls.
• Manage post-sales cycle and provide technical support during audits.
• Serve as a technical expert with detailed specifications for proposed solutions.
• Assist other engineers in creating practical demonstrations of proposed solutions.
• Analyze current technologies to identify and mitigate gaps in processes.
• Document and monitor requirements for proposed updates relating to customer experience.
• Collaborate with sales teams to monitor progress and implementation of initiatives.
• Create and deploy product training webinars.
• Attend conferences and trade shows as a brand ambassador and presenter.

Skills

IT solutions

Cybersecurity experience

Business analysis

Sales cycle understanding

Verbal & written communication

Job description

Job Description

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Solutions Engineers are responsible for, but not limited to:

• Supporting Sales department in lead and product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• May require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

BACKGROUND CHECK AND DRUG/SUBSTANCE SCREENING

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.