Solution Enterprise Consultant - ANZ

Omilia; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Long-term employment with days off

Professional growth opportunities

Apple gear

Global impact technology products

Job summary

Omilia seeks a senior Solution Enterprise Consultant ANZ to demonstrate, architect, and validate Omilia's conversational AI platform for enterprise prospects across ANZ and APAC. You will partner with Enterprise Account Executives to win complex deals and ensure a smooth handover from sales to delivery.

You will design customised demonstrations, POCs, and technical proposals, build trusted advisor relationships, and translate customer requirements into actionable product feedback for Engineering.

Qualifications

• 5–8 years of experience in pre-sales, solutions engineering, or technical consulting for enterprise SaaS or AI platforms.
• Deep familiarity with contact centre technology and CCaaS platforms (Genesys, Avaya, NICE, Cisco).
• Experience with conversational AI, NLU/NLP, IVR, or voice automation technologies.
• Ability to prototype and demonstrate solutions in a live technical environment.
• Strong understanding of enterprise integration patterns (APIs, REST, SIP, WebRTC).
• Excellent presentation and technical communication skills for non-technical stakeholders.

Responsibilities

• Own the technical pre-sales process for assigned enterprise opportunities in ANZ, from discovery through POC and proposal.
• Ensure technical quality and accuracy of solution designs, demos, and proposals for ANZ prospects.
• Build trusted technical advisor relationships with client stakeholders across the ANZ region.
• Translate prospect requirements into product feedback for Engineering and Product teams.
• Lead technical discovery to understand contact centre architectures and integration landscapes.
• Develop customised demonstrations, POCs, and prototypes for ANZ opportunities.
• Contribute to technical sections of RFP/RFI responses and SOW documents.
• Maintain demo environments and assets for the pre-sales library.
• Collaborate with ANZ Account Executives to devise win strategies and identify technical champions.
• Respond to technical due diligence and security questionnaires.

Skills

Pre-sales

Solutions engineering

Technical consulting

CCaaS

NLU/NLP

APIs/REST

WebRTC

English

Education

Bachelor's degree in Computer Science or Engineering

Tools

Genesys Cloud

NICE CXone

AWS Connect

RingCentral

Job description

The Solution Enterprise Consultant ANZ is a senior pre-sales technical expert responsible for demonstrating, architecting, and validating Omilia's conversational AI platform for enterprise prospects across Australia and New Zealand (ANZ) and where required across APAC. The role partners closely with Enterprise Account Executives covering the ANZ region to win complex deals by deeply understanding customer requirements and designing compelling, technically rigorous solutions. The role is also responsible for ensuring a smooth handover from sales to delivery and supporting the delivery team.

Accountabilities

• Own the technical pre-sales process for assigned enterprise opportunities in ANZ, from discovery through proof-of-concept and proposal.
• Accountable for the technical quality and accuracy of all solution designs, demonstrations, and proposals presented to ANZ enterprise prospects.
• Responsible for building trusted technical advisor relationships with prospective client technical and business stakeholders across the ANZ region.
• Act as the voice of the customer internally — translating prospect technical requirements into product feedback for Engineering and Product teams.

Key Responsibilities

• Lead technical discovery with ANZ enterprise prospects to understand their contact centre architecture, integration landscape, and conversational AI requirements.
• Design and deliver customised demonstrations, proof-of-concepts (POCs), and solution prototypes for ANZ opportunities.
• Develop technical sections of RFP/RFI responses, proposals, and SOW documents.
• Build and maintain demo environments, scripts, and technical assets for the pre-sales library.
• Partner with ANZ Account Executives to develop win strategies and identify technical champions within prospect accounts.
• Respond to technical due diligence, security questionnaires, and architecture reviews from prospects.
• Provide feedback to Product and Engineering on ANZ enterprise prospect requirements and competitive gaps.
• Support customer-facing events, webinars, and industry conferences with technical presentations.
• Hand over from sales to deployment and support the delivery team

Required:

• 5–8 years of experience in pre-sales, solutions engineering, or technical consulting for enterprise SaaS or AI platforms.
• Deep familiarity with contact centre technology, CCaaS platforms (Genesys, Avaya, NICE, Cisco, etc.), and telephony architecture.
• Experience with conversational AI, NLU/NLP, IVR, or voice automation technologies.
• Ability to prototype and demonstrate solutions in a live technical environment.
• Strong understanding of enterprise integration patterns (APIs, REST, SIP, WebRTC).
• Excellent presentation and technical communication skills — able to translate complex AI concepts for non-technical stakeholders.
• Consultative mindset — listens first, then designs solutions.
• Collaborative partner to Sales and capable of navigating complex internal and external stakeholder dynamics.
• Curious and self-driven — keeps pace with rapidly evolving AI capabilities.
• Comfortable with ambiguity and complex, long-cycle enterprise sales environments.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Fluency in English required; additional languages a strong advantage.

Nice to have:

• Prior experience supporting enterprise sales cycles in Australia and/or New Zealand.
• Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral.
• Familiarity with Omilia's platform or competing conversational AI platforms.
• Domain expertise in a vertical such as Banking, Insurance, Utilities, Healthcare, or Telco.

Omilia Note

• Contribute actively and effectively as an integrated team member.
• Act as an Omilia ambassador in all interactions.

• Competitive compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.