Agentic Product Lead

ELMO Software; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work set up

Paid Parental leave - 12 weeks primary

Birthday leave

In-house Learning and Development

ELMO Social and Diversity clubs

Wellbeing initiatives

Mental Health/EAP programs

Flare Benefits

Job summary

ELMO Software Pty Ltd is seeking an Agentic Product Lead to join as a contractor with a strong pathway to a full-time position, reporting directly to the CTO and working across Product, Engineering, GTM, and Channel Partners.

Your mission is to drive market-disrupting product innovation by identifying AI-enabled tasks customers pay for, mapping tech stacks with customers, and translating insights into decision-grade PRDs with agent scope and oversight checkpoints.

Qualifications

• Agentic AI & LLM fluency required.
• Strategic mindset with ability to map software stacks.
• Proven track record in high-volume customer discovery and data synthesis.

Responsibilities

• Conduct at least 10 customer interviews per week with channel partners.
• Identify, size, and sequence agentic AI opportunities that replace vendor software and manual workflows.
• Develop PRDs with agent scope, autonomy levels, oversight checkpoints, and eval approaches.
• Build and stress-test pricing and commercial models with RevOps for every proposed agent.
• Present business cases to the CTO and executive team to secure delivery capacity.
• Partner with GTM, Product Marketing, and Channel Partners to launch agents with clear value narratives.

Skills

Agentic AI fluency

Strategic thinking

Mixed-methods research

Commercial modelling

Cross-team leadership

Domain experience HR tech

Job description

Who We Are… Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand. With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows. Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Job Type: Contract
Location: Sydney (Head Office)
Job Category: Product Management

Who We Are…

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand. With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows. Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture

Benefits

• Hybrid work set up
• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
• In-house Learning and Development initiatives
• ELMO Social and Diversity clubs
• Wellbeing initiatives
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our Values

• Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
• Obsess over Customers – Everything we do is designed to positively impact our customers.
• Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
• Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Job Description

About The Role

We are seeking an Agentic Product Lead to join as a contractor with a strong pathway to a full-time position, reporting directly to the CTO and operating across Product, Engineering, GTM, and Channel Partners.

Rather than tweaking existing features, your mission is to drive market-disrupting product innovation by answering one core question: What else do our customers pay for or do by hand that an AI agent should perform? Living in the field, you will meet weekly with ELMO customers and channel partners to map tech stacks, evaluate manual friction points, analyse the HR landscape, and identify adjacent point solutions across our HCM, Rostering, Time & Attendance, and Payroll systems.

You will translate direct market insights into decision-grade PRDs; complete with agent scope, human-in-the-loop oversight checkpoints, and evaluation harnesses, while building stress-tested pricing models alongside RevOps to secure executive buy-in. As engineering squads build through our AI-SDLC, you will orchestrate cross-functional delivery, unblock execution, protect product intent from PRD to launch, and track post-launch displacement and adoption metrics. Ideal candidates bring deep fluency in agentic AI capabilities (tool-calling, orchestration, guardrails), a track record in mixed-methods customer discovery, strong commercial modelling skills, and the ability to influence cross-functional teams without direct authority.

Key Responsibilities

• Customer & Channel Field Research: Conduct at least 10 customer interviews per week and maintain an active cadence with key channel partners to map customer stacks, identify pain points, and uncover displacement opportunities.
• Displacement Opportunity Pipeline: Identify, size, and sequence agentic AI opportunities that replace adjacent vendor software, point solutions, and manual workflows.
• Solution Definition & PRDs: Develop detailed PRDs defining agent scope, autonomy levels, human-in-the-loop oversight checkpoints, eval approaches, and technical platform dependencies.
• Commercial Modelling: Build and stress-test pricing and commercial models (per-seat, outcome, or hybrid) alongside RevOps for every proposed agent before executive review.
• Delivery Orchestration: Present business cases directly to the CTO and executive team to secure delivery capacity. Orchestrate cross-functional engineering squads across product lines to ensure approved agents ship on time without taking over direct engineering management.
• GTM & Partner Enablement: Partner with Sales Enablement, Product Marketing, and Channel Partners to launch agents with clear value and displacement narratives.

What We Are Looking For

• Agentic AI & LLM Fluency: Practical understanding of agent capabilities, orchestration, tool-calling, guardrails, failure modes, and running evaluation harnesses (evals).
• Strategic Mindset: Ability to map a customer's entire software stack, identify vendor/manual vulnerabilities, and quantify displaced spend.
• Mixed-Methods Research Mastery: Proven track record of high-volume customer discovery, contextual inquiry, design thinking, and data synthesis.
• Commercial Acumen: Expertise in building pricing models, unit economics, and business cases that survive executive scrutiny.
• Trust & Oversight Design: Deep awareness of human-agent interaction models, autonomy levels, auditability, and safety mechanisms.
• Cross-Team Leadership: Demonstrated ability to influence, unblock, and hold delivery intent across teams you do not directly manage.
• Domain Experience: Background in HR Tech, HCM, Payroll, or Workforce Management is highly desirable.

Core Success Indicators

• Running 10 customer interviews/week and maintaining standing channel partner feedback.
• 100% of proposed agents backed by a validated PRD and stress-tested commercial model.
• Approved agents placed into build with clear delivery plans within 4 weeks of approval.
• Post-launch tracking against displacement targets and customer value metrics.

Desired Skills And Experience

As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies.

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan .