Solution Engineer, BTR

Mirvac Group; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Mirvac Group is seeking a Solution Engineer - Build to Rent to configure, support and improve the digital solutions powering Mirvac's BTR leasing, onboarding and resident experiences.

You will work within the Customer Platforms team, handling hands-on configuration, integration delivery and production support across StarRez, Workato, SDD and related applications to drive automation and better resident journeys.

Qualifications

• 5+ years experience as Software/Solutions Engineer or similar Hands-on role.
• Experience configuring SaaS platforms and integrations.
• Experience with REST APIs, JSON, data mapping and integration monitoring.

Responsibilities

• Configure, maintain and support the StarRez platform, including PortalX and StarRezWeb.
• Build and update forms, workflows, notifications and processes for leasing, onboarding and resident services.
• Troubleshoot platform issues and incidents; support data integrity and defects.
• Maintain documentation and support procedures for platform configurations.
• Support integrations between StarRez and other platforms using Workato and SDD.

Skills

Solution engineering

API integrations

REST APIs

Data mapping

Problem solving

Cross-functional teamwork

Tools

StarRez

PortalX

StarRezWeb

Workato

SDD

React

Job description

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, driven to see the world differently and embrace innovation, diversity, and optimism. Join us as we work towards building the imagine nation.

The Opportunity

We are looking for a Solution Engineer - Build to Rent who will be responsible for configuring, supporting and improving the digital solutions that enable Mirvac's BTR leasing, onboarding and resident experiences.

Working within the Customer Platforms team, the role combines hands - on platform configuration, integration delivery, operational support and continuous improvement.

The role supports solutions across the BTR technology ecosystem, including StarRez, Workato, SDD and customer - facing applications, contributing to platform enhancements, integrations, automation and resident experience initiatives.

Key Responsibilities

• Configure, maintain and support the StarRez platform, including PortalX and StarRezWeb.
• Build and update forms, workflows, notifications and customer - facing processes that support leasing, onboarding and resident services.
• Troubleshoot platform issues, investigate defects and support resolution of incidents and data issues.
• Maintain platform configuration, documentation and support procedures.

Customer Platforms & Integrations

• Support and enhance integrations between StarRez and other customer platforms using tools such as Workato and SDD.
• Assist with the configuration, testing and deployment of integration and automation solutions.
• Monitor integration performance and investigate processing errors or data issues.
• Support data flows across customer, resident, marketing and operational platforms.

Digital Experience Delivery

• Contribute to customer - facing digital solutions, including Mirvac's resident applications and web experiences.
• Support the integration of StarRez and other customer platforms into digital products.
• Participate in testing, releases and production support activities.
• Help improve customer and resident journeys through platform enhancements and automation.

Delivery & Operations

• Work with business and technology teams to deliver platform enhancements and operational improvements.
• Prepare system configurations, test evidence and deployment documentation.
• Support user acceptance testing and defect resolution.
• Contribute to platform maintenance, upgrades and continuous improvement initiatives.

About You

You are an experienced Software Engineer with 5+ years' experience.

You'll have:

• Experience as a solution engineer, applications engineer, technical consultant or similar hands - on role supporting integrated digital platforms.
• Experience configuring and supporting SaaS or operational platforms, with the ability to learn StarRez and the BTR domain quickly.
• Experience delivering or supporting integrations using APIs, webhooks, events, middleware or integration platforms.
• Experience working with CRM, marketing automation, customer engagement or digital channel platforms.
• Experience troubleshooting production issues across application, integration and data layers.
• Experience working in product - centric or agile teams with business and technology stakeholders.
• Working knowledge of REST APIs, JSON, authentication, data mapping, integration monitoring and error handling.
• Understanding of customer identity, consent, preferences, marketing audiences and cross - channel communications.
• Ability to understand operational processes and translate them into maintainable platform and integration designs.
• Ability to read and contribute to React - based application code, or the technical foundation to build this capability.
• Hands - on experience with StarRez, PortalX or StarRezWeb (desired)
• Experience in Build to Rent, property, leasing, accommodation, hospitality or resident services. (desired)