Solution Architect - Salesforce Zendesk

City People Solutions; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

City People Solutions in Sydney is seeking a senior Solution Architect to lead architecture across a large-scale enterprise transformation program, with a focus on customer identity (CIAM), data platforms, and integration across billing, support and learning.

You will own end-to-end solution architecture, governance, dependency management, and target state alignment across multiple workstreams, while steering architectural decisions with stakeholders and vendors.

Qualifications

• Senior-level experience in solution/enterprise architecture within large transformations.
• Proven governance experience (ARB, ADR, Design Authority).
• Strong API-first and event-driven architecture experience.
• Data governance and data platforms expertise.
• Excellent stakeholder management across business, tech, vendors.

Responsibilities

• Lead architecture across a large enterprise transformation program.
• Own end-to-end solution architecture, governance, and dependency management.
• Align target state across multiple workstreams.
• Focus on CIAM, Databricks, SSO and identity management.
• Collaborate with business, technology, vendors and delivery teams.

Skills

Solution Architecture

Enterprise Architecture

Stakeholder management

API-first

Event-driven architecture

Architecture Governance

Data Governance

Delivery leadership

CIAM

Databricks

Tools

Databricks

Job description

Seeking a senior Solution Architect to lead architecture across a large scale enterprise transformation programe focused on customer, identity, billing, support, learning, and data platforms. The role will own end to end solution architecture, governance, dependency management, and target state alignment across multiple workstreams.

CIAM (Customer Identity & Access Management)

Databricks

SSO, Identity Lifecycle Management, Permissions Management

Key Skills & Experience

• Solution Architecture or Enterprise Architecture


• Enterprise transformation / platform consolidation programmes


• API first and Event Driven Architecture


• Architecture Governance (ARB, ADR, Design Authority)


• Data Governance and System of Record vs System of Engagement concepts


• Strong stakeholder management across business, technology, vendors, and delivery teams