Solution Analyst - Professional Services

FUJIFILM Business Innovation Taiwan; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

12 weeks parental leave

In-house training

Career development

Employee discounts

Income protection

Life Insurance

Salary packaging & novated leasing

Job summary

FUJIFILM Business Innovation Australia is seeking a Solution Analyst – Professional Services to join our Software & Professional Services, Graphic Communications team. You will design and implement solutions that meet customer requirements while upholding internal standards in a hybrid setup.

This role requires strong communication, problem-solving, and the ability to work independently and with cross-functional teams.

Qualifications

• 5+ years of project-based service delivery experience with strong analytical and creative problem-solving.
• Ability to deliver software and hardware training to customers based on skills gap assessment.
• Strong knowledge of the Adobe Creative Cloud suite.
• Ability to translate explicit and implicit customer requirements into successful solutions.
• Ability to build networks within accounts, and manage stakeholder relationships.
• Experience working with virtual/3rd party teams to facilitate knowledge sharing.
• Experience structuring and managing projects to meet expectations and mitigate risks.

Responsibilities

• Solutions and workflows are designed and developed with value propositions, leveraging existing deliverables to maximise customer experience.
• Identify business development opportunities through deep understanding of customer challenges and submit business cases.
• Collaborate with Sales and Operations and engage 3rd party partners to co-develop solutions.
• Document opportunities, risks and challenges in the Statement of Work.
• Resolve escalated customer problems to key stakeholders and decision makers.
• Define and deliver project milestones per Operational Level Agreements.
• Champion knowledge sharing and development of IP across channels.

Skills

Project delivery

Training delivery

Stakeholder management

Requirements analysis

Collaboration with third-party teams

Problem solving

Negotiation

Lean/Six Sigma concepts

Communication skills

Tools

Adobe Creative Cloud

MCP/CCNA

Project management certifications

Job description

• Opportunity to work on diverse projects & multiple customers
• Hybrid work set up – with option of 2 days work from home
• Be a part of a collaborative, close knit team

OUR STORY

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We arededicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

THE OPPORTUNITY

We have an exciting opportunity for a Solution Analyst – Professional Services to join our Software & Professional Services, Graphic Communications team.

Your main responsibility will be to ensure solutions are designed and implemented to successfully meet customer business requirements and maintain internal company standards. We are looking for someone with excellent communication skills & problem-solving skills with the ability to work independently & collaboratively while managing multiple priorities. We have a hybrid work set up with flexible working options and option of 2 days work from home.

We are open to candidates from Melbourne/ Sydney or Brisbane.

Key Responsibilities

• Solutions and workflows are designed and developed with compelling value propositions, leveraging existing deliverables to maximise customer experience.
• Business development opportunities are identified through deep understanding of customer business challenges and business cases submitted as appropriate.
• Collaborates with internal teams (including Sales and Operations) and engage with 3rd party solution partners and software vendors to co-develop solutions, ensuring all parties deliver on their commitments and timelines while maintaining the integrity of the solution design.
• Solutions are managed effectively by identifying and documenting opportunities, risks, and challenges in the Statement of Work.
• All escalated customer problems are resolved to the satisfaction of key stakeholders and decision makers.
• Project deliverables are clearly defined, managed and produced in a timely and efficient manner as per Operational Level Agreements.
• Culture of knowledge sharing is actively championed including active participation and initiative in the development and sharing of IP across appropriate channels and forums

Skills & Qualifications

• 5+ years of project based service delivery experience with strong analytical skills and creativity to provide innovative solutions
• Ability to deliver software and hardware training to customers based on an assessment of their skills gap.
• Strong knowledge of the Adobe Creative Cloud suite of application
• Ability to interpret explicit and implicit customer requirements into successful solutions that deliver high levels of customer satisfaction.
• Ability to build and maintain formal and informal networks within accounts, building relationships with key stakeholders
• Demonstrates continual effort to improve customer and business operations to streamline work processes
• Ability to work in virtual/3rd Party teams to facilitate knowledge sharing across the organisation.
• Ability to structure and manage projects to meet expectations and minimise potential obstacles and risks.
• Demonstrates ability to negotiate solutions and resolves conflicts; formulating and implementing mutually agreeable and pragmatic solutions to issues.

Desirable skills

• Object oriented coding and developer skills in any computer language
• Industry accredited certifications (MCP/CCNA).
• Professional certification in project management
• Professional certification in lean or six sigma practices

BENEFITS

• 12 weeks full pay parental leave
• In house training and development and Generous Educational Assistance policy
• Diverse Career Development opportunities
• Employee Discounts through our “Gold Pass” rewards platform
• Income Protection and Life Insurance
• Salary Packaging & Novated Leasing available

OUR COMMITMENT

Diversity & Inclusion

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

Vaccination Policy

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU.