Software Support

Valrose

Western Australia

On-site

AUD 70,000 - 90,000

Full time

14 days+

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Job summary

A leading software consultancy is seeking an Application Support Analyst to provide Level 1–2 support. The role involves communicating directly with customers to resolve issues in business-critical applications. You will demonstrate strong communication skills and a proactive mindset, with the opportunity to work predominantly onsite in Perth. This position is ideal for those with experience in commercial application support and a passion for customer service.

Qualifications

Demonstrated experience in commercial application support, supporting external customers.
Strong customer communication skills: clear, confident phone manner and strong written updates.
Comfortable working mostly onsite (Perth), 4 days a week.

Responsibilities

Provide Level 1–2 application support via phone and email.
Support business-critical applications across On-Prem and cloud SaaS environments.
Investigate and resolve issues using APIs and troubleshooting.

Skills

Customer communication skills

Proactive service-first mindset

Experience in commercial application support

Job description

Valrose is partnering with a well-established software business known for delivering premium service to B2B customers. Due to client growth, we're seeking an Application Support Analyst who genuinely enjoys customer-facing support and takes pride in resolving issues end-to-end.

Please Note:

This is a customer-facing Application Support role (triage, investigation, resolution, customer updates, SLA ownership).

It is not a Cloud/DevOps, SysAdmin, Infrastructure, or Software Development position.

What you will be responsible for...

Provide Level 1–2 application support via phone and email, delivering timely, high-quality customer outcomes.
Support business-critical applications across On-Prem and cloud SaaS environments.
Investigate and resolve issues using:
APIs (validating data/integrations and troubleshooting)
Work within support best practices (e.g., ITIL-aligned processes, SLAs, incident/change awareness).
Contribute to continuous improvement through documentation, knowledge sharing, and better support workflows.

What you\'ll bring to the role...

Demonstrated experience in commercial application support, supporting external customers
Strong customer communication skills: clear, confident phone manner and strong written updates.
A proactive, service-first mindset — you take ownership and follow through.
Comfortable working mostly onsite (Perth), 4 days a week
Australian citizenship/ability to meet Defence clearance requirements (as applicable to client environments).

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About working with Valrose - We listen. We understand. We solve.

Valrose consultants work with you to understand where your character, aspirations, and skills will be most valued.

We will understand your priorities, whether financial, career progression, workplace culture or technology-related. We will discuss the opportunity thoroughly, how it aligns with your career goals, and guide you through the recruitment process, providing expert advice and support from the initial application to the offer.

We are trusted advisors to our clients, acting as an extension of their business.

We genuinely care about our candidates and love helping connect people with great opportunities. If you would like to understand more about the above role, please do get in touch.

Our Values

Humanity – Success – Integrity – Accountability – Curiosity

Diversity – Welcome it. Entrust it. Celebrate it.

Within our business, we have created an environment where anyone from any background can bring their authentic self to work, celebrating our differences whilst working towards a common purpose. We believe this is not just the ethical thing to do; it\'s the intelligent thing to do. Diversity drives innovation!

The Valrose team enjoys building inclusive cultures and promoting equality for all.