Software Implementation Coordinator

Doolans Heavy Haulage; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration

Collaborative team culture

Training and rollout support

Job summary

Doolans Heavy Haulage seeks an experienced project lead to coordinate ERP implementation across the business. You will act as the primary liaison between the business and the software provider, guiding design, build, rollout, go-live and post-live support.

You will be the central contact for stakeholders, schedule meetings, gather requirements, document workflows and manage milestones. Strong communication, organization and change-management skills are essential to deliver a successful

Qualifications

• Outstanding organizational and time management skills.
• Strong written and verbal communication abilities.
• Excellent stakeholder coordination and management ability.
• Strong problem solving and analytical skills.
• The ability to multitask with strong attention to detail.
• Experience across a similar software project.
• Experience with business process mapping and reporting.
• Change management experience.
• Training delivery and documentation development ability.

Responsibilities

• Act as the primary liaison between the business and the software provider.
• Coordinate all project communications and serve as the central point of contact.
• Schedule and facilitate project meetings with internal stakeholders and external parties.
• Gather operational requirements from multiple departments and translate them into clear business requirements.
• Document workflows, procedures and implementation requirements.
• Monitor project milestones, actions and deliverables and ensure achievable outcomes.
• Assure accurate and prompt information flow between stakeholders.
• Assist with system testing, troubleshooting and user acceptance testing.
• Develop roll out and implementation plans.
• Create user guides, documentation and training materials.

Skills

Stakeholder coordination

Organizational skills

Communication

Problem solving

Multitasking

Software project experience

Business process mapping

Change management

Training documentation

Job description

Reporting directly to senior management, you will coordinate every aspect of the project process, ensuring the project remains organized, on schedule and aligns with the business requirements. You will become the subject matter expert for the new system, leading Teams through the rollout, go-live implementation and ongoing training. You will be the key liaison between the business and the software development partner, pivotal throughout the design, build, rollout, go-live and ongoing support phases of the new business management system.

Key responsibilities

Act as the primary liaison between the business and the software provider.

Coordinate all project communications and serve as the central point of contact.

Schedule and facilitate project meetings with internal stakeholders and external parties.

Gather operational requirements from multiple departments and translate them into clear business requirements.

Document workflows, procedures and implementation requirements.

Monitor project milestones, actions and deliverables and ensure achievable outcomes.

Assure accurate and prompt information flow between stakeholders.

Assist with system testing, troubleshooting and user acceptance testing.

Develop roll out and implementation plans.

Create user guides, documentation and training materials.

About You:

You are an exceptional communicator who enjoys bringing people together. You are highly organized, analytical and comfortable functioning within operational and technical environments.

Ideally, you will have experience across the following:

1. Software or ERP implementation projects.
2. TMS and or FMS development and integration experience.
3. Previous proven background in delivering customer integrations from scratch.
4. Project development experience from liaison through to testing and go-live.
5. Delivered ongoing support post roll out and go-live project phases.
6. Operations within a transport or associated industry.

You will also possess:

• Outstanding organizational and time management skills.
• Strong written and verbal communication abilities.
• Excellent stakeholder coordination and management ability.
• Confidence working with software developers and operational personnel.
• Strong problem solving and analytical skills.
• The ability to multitask with strong attention to detail.
• Transport or logistics industry experience.
• Experience across a similar software project.
• Experience with business process mapping and reporting.
• Change management experience.
• Training delivery and documentation development ability.

What We Offer:

• A rare opportunity to lead a business-critical technology transformation.
• Join a collaborative and supportive Team, committed to implementing positive change across our business
• Competitive remuneration based on experience.