Social Worker / Specialist Support Coordinator

Eunoia Lane; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Coaching and development

Learning and development opportunities

Travel to remote communities

Above award pay rates

Regular supervision and staff support

Employee Assistance Program

Team building and staff events

Job summary

Eunoia Lane in Cairns is seeking a Specialist Support Coordinator to support clients with complex care across the lifespan and to implement their NDIS plans. You will build trust with clients, families, and service providers, coordinating across clinical staff and government departments.

The role focuses on person-centred supports, collaborative stakeholder engagement, and timely service delivery, contributing to sustainable positive outcomes and ongoing staff development.

Qualifications

• A bachelor’s degree in social work or other relevant discipline (Occupational Therapy, Physiotherapy, Psychology, Nursing or other Allied Health);
• Demonstrated well-developed oral, written and interpersonal communication skills.
• Demonstrated ability to work well independently and cooperatively as a member of a team.
• Established ability to listen actively and demonstrate empathy.
• Well-developed organisational skills, the ability to manage time effectively and prioritise tasks.
• Working with Children card; NDIS Worker Screening; Police check (within 6 months); current Drivers Licence and roadworthy vehicle.
• Computer literacy – efficiency in Microsoft Office.
• A willingness and ability to travel by car, 4WD, and/or light aircraft to rural and remote settings.
• Experience working with Aboriginal and Torres Strait Islander peoples with an interest in indigenous advancement.
• Experience working with Culturally and Linguistically Diverse (CALD) people and their support networks.

Responsibilities

• Identify and address barriers to implement clients’ NDIS plans across the life span.
• Build relationships with clients, families, disability services organisations, clinical staff and government departments.
• Collaborate with stakeholders to deliver supports in a person-centred and timely manner.
• Contribute to best practice care, staff training, and intervention for clients, including crisis periods.

Skills

Oral and written communication

Interpersonal communication

Teamwork

Time management

Computer literacy

Travel readiness

CALD experience

Indigenous engagement

Empathy

Listening skills

Education

Bachelor’s degree in social work or allied health

Tools

Microsoft Office

Job description

Eunoia Lane is a locally owned and operated company, providing quality services to NDIS participantsof the Northern Territory, Western Australia and Queensland - including Coordination of Supports, Specialist Support Coordination and Occupational Therapy.

At Eunoia Lane, we believe every person deserves to live a life of dignity, inclusion, and self-determination. As a purpose-driven organisation within the disability services sector, we are committed to delivering high-quality, person-centred supports that empower individuals to thrive.

Our team is guided by strong values, a human rights approach, and a relentless commitment to continuous improvement. We foster a collaborative and supportive culture where innovation is encouraged, and voices are heard.

We are committed to improving the quality of life for clients living with disability.We provide ourservices allover Northern and Central Australia, including all rural and remote areas. We have offices located in Darwin, Alice Springs, Broome and Cairns.

Eunoia Lane is currently looking for aSpecialist Support Coordinatorto join our team in Cairns.

The Role

The position will be working with clients with complex care and medical needs across the life span, to identify and address barriers to implement their NDIS plan. The Specialist Support Coordinator is required to build relationships with clients, their family, disability services organisations, clinical staff and various government departments, including health, education, communities and justice.

Eunoia Lane encourages a collaborative approach by stakeholders to ensure supports are delivered in a person-centred and timely manner. This position assists with building a foundation for best practice care, staff training, support and intervention for clients, ultimately achieving positive and sustainable outcomes following a period of crisis.

Key Requirements

A bachelor’s degree in social work or other relevant discipline (Occupational Therapy, Physiotherapy, Psychology, Nursing or other Allied Health);

Demonstrated well-developed oral, written and interpersonal communication skills.

Demonstrated ability to work well independently and cooperatively as a member of a team.

Established ability to listen actively and demonstrate empathy.

Well-developed organisational skills, the ability to manage time effectively and prioritise tasks.

Working with Children card; NDIS Worker Screening; Police check (within 6 months); current Drivers Licence and roadworthy vehicle.

Computer literacy – efficiency in Microsoft Office.

A willingness and ability to travel by car, 4WD, and/or light aircraft to rural and remote settings.

Experience working with Aboriginal and Torres Strait Islander peoples with an interest in indigenous advancement.

Experience working with Culturally and Linguistically Diverse (CALD) people and their support networks.

Eunoia Lane Culture and Benefits:

We have a strong focus on professional development, support for our people and a commitment to life-long learning. We foster a positive workplace culture and encourage work-life balance. We demonstrate kindness, compassion and an optimistic approach to our work.

We strongly believe in supporting the people who support our clients, and in exchange for your expertise we have a great range of employee benefits on offer, including:

• Supportive and collaborative coaching and development
• Learning and development opportunities
• Opportunity to travel to remote communities
• Above award pay rates
• Regular supervision and staff support
• Employee Assistance Program
• Team building and staff events

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.