Social Media & Client Experience Coordinator (Junior)

Loan Market; Gold Coast City; On-site; AUD 52,000 - 60,000; Full time

Job summary

Loan Market in Ormeau, Queensland is seeking a proactive Social Media Content & Customer Experience Coordinator to support a growing mortgage broking business.

Joining a small, family‑focused team, you’ll gain hands‑on training, help manage client communications, and create social content while developing alongside a Mortgage Broker career path.

No prior mortgage experience required; we value personality, communication, confidence and willingness to learn, with a clear development pathway ahead.

Qualifications

• No mortgage/finance experience required.
• Strong communication and interpersonal skills.
• Willingness to learn and grow into the role.

Responsibilities

• Provide general administration and office support
• Answer phones and communicate with clients
• Data entry and keeping client information up to date
• Follow up leads and help generate appointments
• Support the mortgage broker with day-to-day client management
• Create and post social media content across TikTok, Instagram and other platforms
• Learn the mortgage broking process and develop industry knowledge

Skills

Communication

Customer service

Social media

Data entry

Organisational skills

Job description

Loan Market in Ormeau, Queensland is seeking a proactive Social Media Content & Customer Experience Coordinator to support a growing mortgage broking business.

Joining a small, family‑focused team, you’ll gain hands‑on training, help manage client communications, and create social content while developing alongside a Mortgage Broker career path.

No prior mortgage experience required; we value personality, communication, confidence and willingness to learn, with a clear development pathway ahead.