SOC Operations Leader: Client Relationships & Performance

EXEC Security; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

EXEC Security is seeking an experienced Business Manager to lead the Security Operations Centre. You will guide SOC operations, nurture client relationships and drive performance across teams, balancing operational delivery with strategic client outcomes.

You will leverage Patriot Security Monitoring Software to optimize monitoring, raise service standards and ensure data integrity across platforms and partners.

Qualifications

• Essential: Significant hands-on experience with Patriot Security Monitoring Software.
• Essential: Demonstrated leadership experience managing operational teams.
• Essential: Extensive client relationship management experience including key accounts and service delivery.
• Strong understanding of security monitoring operations, alarm response, incident management and compliance.

Responsibilities

• Provide confident, visible leadership to SOC Operators and Team Leaders.
• Build a high-performing team culture with accountability.
• Coach and develop team members to boost capability and performance.
• Support workforce planning, rostering and resource allocation for continuity.
• Lead client meetings, reviews and operational discussions with partners.
• Manage escalated client matters with professionalism and solutions focus.
• Identify opportunities to improve client satisfaction and retention.
• Oversee SOC workflows, alarm monitoring, event management and escalation procedures.
• Ensure activities are accurate, efficient and aligned with procedures.
• Identify risks and opportunities for continuous improvement.
• Collaborate with SOC Manager to strengthen systems and outcomes.
• Support incident investigations and compliance reporting.
• Utilise Patriot expertise to troubleshoot and optimise systems.
• Ensure data integrity and integration with monitoring platforms.

Skills

People leadership

Client relationship management

Security operations

Strategic thinking

Communication

Tools

Patriot Security Monitoring Software

Job description

EXEC Security is seeking an experienced Business Manager to lead the Security Operations Centre. You will guide SOC operations, nurture client relationships and drive performance across teams, balancing operational delivery with strategic client outcomes.

You will leverage Patriot Security Monitoring Software to optimize monitoring, raise service standards and ensure data integrity across platforms and partners.