SOC Manager

Sedgwick; Sydney; Hybrid; AUD 130,000 - 190,000; Full time

Benefits offered by this job

Hybrid working arrangement

Sedgwick Australia University

0.5% superannuation top-up

Domestic and international career path

Job summary

Sedgwick is seeking an experienced SOC Manager to lead our Security Operations Centre team, overseeing 24x7 monitoring and incident response. You will combine cybersecurity expertise with people leadership, working across security engineering, incident response, IT and business teams to protect the organisation.

You will drive automation, develop playbooks and KPIs, and guide the SOC toward enhanced detection, investigation and response capabilities, while balancing budget and service

Qualifications

• Seven or more years in cybersecurity focused on monitoring, detection and response.
• Experience leading high-performing technical teams in global or 24x7 ops.
• Strong knowledge of SIEM/EDR/IDS-IPS, threat intel, automation and related tech.
• Able to influence across functions and communicate complex concepts clearly.
• Excellent analytical, problem-solving and time-management skills.
• Bachelor’s degree preferred; professional certs such as GCIH/CISSP highly regarded.

Responsibilities

• Lead and develop a SOC Analysts team for 24x7 monitoring and incident response.
• Oversee investigations and incident response activities with IT and other teams.
• Plan, facilitate, and review post-incident activities and tabletop exercises.
• Develop SOC playbooks, policies, and operating guidelines aligned with best practices.
• Drive automation and process improvements to elevate analyst efficiency.
• Create metrics and scorecards to measure SOC risk and effectiveness.
• Collaborate with security engineering and threat teams to improve coverage.
• Mentor talent and build a sustainable SOC pipeline; participate in after-hours rotations.

Skills

Security monitoring

Team leadership

Incident response

Communication

Analytical thinking

Threat intelligence

Security governance

Education

Bachelor's degree in related field

GCIH

CISSP

Tools

SIEM

EDR

IDS/IPS

Threat intelligence platforms

Security automation

DLP

FIM

Firewalls

Identity and access management

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

SOC Manager

Sedgwick is seeking an experienced and collaborative SOC Manager to lead our Security Operations Centre team. In this role, you will oversee 24x7x365 security monitoring and incident response, strengthen operational capability, and help shape the ongoing maturity of our global security operations program.

You will combine technical cybersecurity expertise with strong people leadership, working across security engineering, incident response, IT and business teams to protect the organisation and improve how we detect, investigate and respond to threats.

What are my accountabilities?

• Lead and develop a team of SOC Analysts responsible for monitoring and responding to security events across a 24x7x365 environment.
• Oversee security investigations and incident response activities, partnering with IT and other teams as required.
• Plan and facilitate incident response, post-incident review and tabletop exercises, using measurable benchmarks to identify progress and gaps.
• Develop and maintain SOC playbooks, policies, procedures and operating guidelines aligned with industry best practice.
• Drive automation and workflow improvements so analysts can focus on higher-value and more complex security work.
• Develop meaningful metrics, KPIs, scorecards and service objectives to measure organisational risk and SOC effectiveness.
• Partner with security engineering, threat and assessment teams to improve tool usage, monitoring coverage and response capability.
• Lead capability building through coaching, mentoring, training and a sustainable talent pipeline for SOC Analysts.
• Contribute to security projects and the broader IT security strategy and roadmap, delivering agreed outcomes within budget and service expectations.
• Remain responsive to critical incidents and system stability matters, including participation in an after-hours rotation when required.

About You

• Seven or more years of cybersecurity experience, with a strong focus on security monitoring, detection and response or closely related work.
• Demonstrated experience leading high-performing technical teams, ideally within global or 24x7 operations.
• Strong knowledge of SIEM, EDR, IDS/IPS, threat intelligence, security automation and orchestration, DLP, FIM, firewalls, identity and access management and related security technologies.
• Ability to lead through influence, collaborate across functions and communicate technical concepts clearly to both technical and non-technical audiences.
• Strong analytical, problem-solving and decision-making capability, with the confidence to manage complex and time-sensitive incidents.
• Excellent written and verbal communication skills, including the ability to provide clear reporting to cybersecurity leaders and stakeholders.
• A relevant bachelor’s degree is preferred. Certifications such as GCIH, GDAT, GCED, Microsoft Certified: Security Operations Analyst Associate or CISSP will be highly regarded.

Caring Counts

It's at the heart of everything we do, and we show we care by living our core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and has been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With a wide range of services across multiple business units, we offer opportunities to build capability, broaden your experience and grow your career.

Some of the benefits of working with us are:

• Hybrid working arrangement.
• Professional development through Sedgwick Australia University
• 0.5% on top of the Superannuation Guarantee
• Domestic and international career pathways

Sedgwick is an Equal Opportunity Employer.