Snow Travel Expert

Itc Pacific Pty Ltd.; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

First-class health and well-being

Lunch provided five days a week

Staff discount for you and family

Birthday leave

Famils travel

Job summary

Luxury Escapes is redefining the retail travel experience. We are seeking passionate, sales-driven Retail Travel Consultants to join our premium retail team and sell exclusive Luxury Escapes holiday packages crafted by our in-house team.

With only 2 Luxury Escapes retail stores across Australia, you’ll deliver a boutique experience supported by a strong marketing team and steady customer leads, helping customers book dream holidays and build lasting relationships.

Qualifications

• Confident, engaging communicator who builds relationships and delivers exceptional customer experiences.
• Thrives in fast-paced retail sales environments.
• Motivated, target-driven and focused on KPIs.

Responsibilities

• Welcome customers into our retail store and create an exceptional first impression.
• Build rapport and uncover travel needs to recommend Luxury Escapes holidays.
• Convert enquiries into bookings and identify upgrade opportunities.
• Manage a high volume of face-to-face, phone and digital enquiries.
• Deliver outstanding customer experience while achieving sales targets.
• Take ownership from first conversation to booking.
• Collaborate with the team to foster an energetic, high-performing sales culture.

Skills

Sales-driven

Retail sales experience

Consultative selling

Customer relationship building

Excellent communication

Job description

Luxury Escapes is redefining the retail travel experience.

We are looking for passionate, sales-driven Retail Travel Consultants to join our premium retail team. Unlike a traditional travel agency, you'll be selling exclusive Luxury Escapes holiday packages that are designed and curated by our own team, giving you a unique product you can genuinely believe in.

With only 2 Luxury Escapes retail stores across Australia, our stores offer a boutique experience backed by the power of one of Australia's leading travel brands. Supported by an outstanding marketing team that generates a steady flow of customer leads, you'll have every opportunity to do what you do best - build relationships, create excitement and help customers book incredible holidays.

You will be responsible for:

• Welcome customers into our retail store and create an exceptional first impression.
• Build rapport and uncover each customer's travel needs to recommend the perfect Luxury Escapes holiday
• Convert enquiries into bookings while identifying opportunities to upgrade and add value.
• Manage a high volume of face-to-face, phone and digital enquiries.
• Deliver an outstanding customer experience while consistently achieving and exceeding sales targets.
• Take ownership of customer enquiries from first conversation through to booking.
• Work collaboratively with your team to create an energetic, high-performing sales culture.

Qualifications

What we are looking for:

• A confident, engaging communicator who enjoys building relationships and creating exceptional customer experiences.
• Someone who thrives in a fast-paced retail sales environment.
• A highly motivated, target-driven individual who enjoys achieving and exceeding KPIs.
• Previous experience in retail sales, consultative sales or the travel industry.
• Outstanding communication and relationship-building skills.
• Resilient, proactive and driven by uncapped earning potential.
• A genuine passion for delivering exceptional customer experiences and selling dream holidays.

Additional Information

What\'s in it for you?

• First-class health and well-being program, lunch provided five days a week, plus an exceptional Employee Assistance Program.
• Work in flagship store with exceptional earning potential.
• Opportunity to experience the travel we sell through famils.
• A fun, dynamic environment with a collaborative team.
• Generous staff discount for you and your family and birthday leave!

Are you interested in the role? We’d love to hear from you!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. We are proud to celebrate who you are and will provide reasonable adjustments during the interview process.

As a Circle Back Initiative employer, we commit to responding to every applicant.