Smart Metering Field Engineer - Hands-on Tech Deployments

Sagemcom

City of Melbourne

On-site

AUD 90,000 - 140,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Sagemcom in Melbourne, VIC, seeks a Field Application Engineer to provide hands-on technical support for its Smart Metering product line. You will work with local technical leads to assist interoperability testing, customer trials, issue resolution, and deployment readiness for key Australian utilities.

You will conduct field testing, diagnostics, RMA oversight, and contribute to continuous product improvement while coordinating with headquarters.

Qualifications

Engineering degree or equivalent experience in electronics, telecommunications, embedded systems, or IoT engineering.
Experience with utilities or industrial field deployments is an advantage.
Availability for occasional travel within Australia and internationally.

Responsibilities

Assist in resolving field issues reported by Australian utilities, ensuring fast and accurate diagnostics across hardware, firmware, RF communications, and network behavior.
Support the local team in managing day to day technical topics related to customer operations.
Perform pre testing activities to ensure product readiness prior to customer trials or deployments.
Conduct on site testing at customer facilities and participate in pilot deployments and large scale rollouts.
Oversee and manage the full RMA process, including the creation, tracking, and coordination of RMA cases.
Document customer issues and product defects, ensure correct escalation, and track them through to closure.
Provide clear, structured reporting of activities to internal and external stakeholders.
Suggest improvements to installation procedures, product configuration, and interoperability processes.
Contribute to readiness across the full smart water metering product range.