Small Business Banker — Growth & Relationships

NAB; Mackay Regional; On-site; AUD 60,000 - 90,000; Full time

Job summary

NAB in Rockhampton is seeking a customer-focused金融 professional to manage Small Business lending requests and strengthen relationships with SME clients. You will work within NAB's Business Direct Small Business team to deliver tailored banking solutions and drive revenue growth.

Join a customer-obsessed culture in a role that collaborates across branches and broker networks to enhance portfolio performance and customer outcomes.

Qualifications

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
• Excellent understanding of the SME market and lending processes.
• Strong customer and relationship management skills.
• Problem solving, critical thinking and negotiation abilities.

Responsibilities

• Keep things simple whilst managing Small Business customers' business and home lending requests.
• Move with speed to grow revenue and drive customer advocacy.
• Be customer obsessed and increase NAB's share as the Bank of Choice.
• Own it by understanding customers' needs to provide tailored holistic banking solutions.
• Collaborate with Retail Branch and Broker network to boost portfolio performance and outcomes.

Skills

Lending experience

Customer relationship

SME market knowledge

Negotiation skills

Problem solving

Job description

NAB in Rockhampton is seeking a customer-focused金融 professional to manage Small Business lending requests and strengthen relationships with SME clients. You will work within NAB's Business Direct Small Business team to deliver tailored banking solutions and drive revenue growth.

Join a customer-obsessed culture in a role that collaborates across branches and broker networks to enhance portfolio performance and customer outcomes.