Sleep Health Coach - Retail & Patient Support

ResMed Inc; Newcastle; Vor Ort; AUD 34.000 - 48.000; Teilzeit

Benefits dieser Stelle

Full training provided

Employee benefits

Career growth opportunities

Supportive team culture

Zusammenfassung

ResMed in Newcastle, NSW is seeking a Casual Sleep Coach/Sleep Health Retail Assistant to join our clinic team. The role focuses on delivering an outstanding customer experience, driving sales and guiding customers through sleep therapy solutions with comprehensive training provided.

You will greet customers, answer inquiries, assist with product demonstrations and fit masks, aiming to meet sales targets while maintaining high store standards and excellent service.

Qualifikationen

• Retail, sales or customer service experience (2+ years preferred).
• A sales-focused mindset and a passion for achieving goals.
• Strong communication skills with the ability to build rapport and adapt your approach to different customers.
• A warm, caring and customer-focused attitude.
• Excellent problem-solving and active listening skills.
• Strong attention to detail across administration, reporting and store presentation.
• Confidence using technology and POS systems.
• Experience with Salesforce or Shopify is highly regarded.

Aufgaben

• Deliver exceptional customer service by greeting customers, understanding their needs and providing tailored sleep therapy solutions.
• Respond to customer enquiries in-store and over the phone.
• Achieve individual and clinic sales targets through effective product and service recommendations.
• Investigate and help customers problem-solve therapy and equipment issues.
• Provide equipment set-up, ongoing support and education to encourage successful therapy outcomes.
• Fit customers for masks and recommend the most suitable options based on training.
• Educate customers on the safe and effective use of sleep therapy equipment.
• Conduct customer follow-up calls to support therapy compliance, discuss trial outcomes and build long-term customer relationships.
• Maintain visual merchandising standards and ensure the clinic is presented to a high standard at all times.
• Manage stock levels, inventory control and replenishment.
• Process POS transactions, cash handling and daily administrative duties.
• Maintain, prepare and check trial devices and equipment to ensure they are customer-ready.
• Complete ongoing product and therapy training to maintain expert product knowledge.

Kenntnisse

Retail sales

Customer service

Sales targets

Communication skills

POS systems

Problem-solving

Attention to detail

Teamwork

Tools

Salesforce

Shopify

POS software

Jobbeschreibung

ResMed in Newcastle, NSW is seeking a Casual Sleep Coach/Sleep Health Retail Assistant to join our clinic team. The role focuses on delivering an outstanding customer experience, driving sales and guiding customers through sleep therapy solutions with comprehensive training provided.

You will greet customers, answer inquiries, assist with product demonstrations and fit masks, aiming to meet sales targets while maintaining high store standards and excellent service.