Sleep Diagnostics & CPAP Therapy Specialist

airliquidehr; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Air Liquide Healthcare Australia seeks an administrator to support commercial activities and patient services. You will be the first point of contact, manage bookings, CPAP guidance, and follow-up care for sleep diagnostics patients.

Key tasks include handling contracts, interfacing with customers and payors, educating families about sleep disorders, and promoting services while maintaining clinic equipment.

Qualifications

• Experience in retail, hospitality, reception, or any customer-facing role.
• Warm, empathetic and patient communication style.
• Strong listening skills and a genuine desire to help people.
• Basic computer skills and comfort learning new software systems.

Responsibilities

• Initial point of contact for both new and existing clients.
• Provide administrative support to commercial activities and patients.
• Conduct diagnostic evaluations and provide CPAP guidance and setup assistance.
• Provide follow-up appointments and ongoing support for patients.
• Educate patients and families about sleep disorders and treatment options.
• Collaborate with healthcare professionals and service providers.
• Promote and upsell products and services; maintain clinic equipment.

Skills

Customer service

Communication

Active listening

Computer skills

Job description

Air Liquide Healthcare Australia seeks an administrator to support commercial activities and patient services. You will be the first point of contact, manage bookings, CPAP guidance, and follow-up care for sleep diagnostics patients.

Key tasks include handling contracts, interfacing with customers and payors, educating families about sleep disorders, and promoting services while maintaining clinic equipment.