CPAP & Sleep Diagnostics Specialist

Balazs; Toowoomba Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Air Liquide Healthcare Australia seeks a dedicated administrative support professional to assist in our sleep services and medical gases business. You will serve as the first point of contact for clients, support diagnostic evaluations, and guide CPAP equipment setup and ongoing service.

You will educate patients and families about sleep disorders and treatment options, collaborate with healthcare professionals, and help promote our range of products and services while maintaining clinic

Qualifications

• Experience in retail, hospitality, reception, or any customer-facing role.
• A warm, empathetic, and patient communication style.
• Strong listening skills and a genuine desire to help people.
• Basic computer skills and comfort learning new software systems.

Responsibilities

• Initial point of contact for both new and existing clients.
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing.
• Offer guidance on CPAP equipment, setup and ongoing service requirements.
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients.
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options.
• Collaborate with healthcare professionals and service providers.
• Promote and upsell our product range and services.
• Maintain and sterilise clinic equipment.

Skills

Customer service

Empathy

Active listening

Basic computer skills

Job description

Air Liquide Healthcare Australia seeks a dedicated administrative support professional to assist in our sleep services and medical gases business. You will serve as the first point of contact for clients, support diagnostic evaluations, and guide CPAP equipment setup and ongoing service.

You will educate patients and families about sleep disorders and treatment options, collaborate with healthcare professionals, and help promote our range of products and services while maintaining clinic