Sleep Coach & In-Store Wellness Advisor

ResMed; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Employee benefits

Job summary

ResMed in Hornsby, NSW is seeking a Sales Assistant / Sleep Coach to welcome customers in-store and support their sleep health journey. You’ll deliver tailored product recommendations and ensure outstanding service in a busy clinic.

This full-time role includes 38 hours per week, training provided, and opportunities to grow within a global healthcare leader.

Experience in retail or customer service is preferred; healthcare experience is beneficial but not required.

Qualifications

• Retail or customer-facing sales experience.
• Passion for helping people and delivering service.
• Strong listening and communication skills.
• Ability to build relationships and identify needs.
• Sales-focused mindset with goal achievement.
• Team-oriented and collaborative.
• Organised with attention to detail.
• Confident with POS systems and technology.

Responsibilities

• Deliver exceptional customer experiences in-store and over the phone.
• Welcome customers, understand needs, provide tailored solutions.
• Support customers throughout their therapy journey with education and coaching.
• Achieve individual and clinic sales targets through engagement.
• Follow up with customers to build relationships and support outcomes.
• Fit customers with masks and equipment following training.
• Maintain store presentation, merchandising, cleanliness.
• Manage stock levels and assist with inventory control.
• Complete product training and stay up to date on ResMed’s solutions.
• Process sales transactions, payments, and admin tasks.
• Maintain and manage trial equipment used by customers.
• Contribute to growth and success of the clinic through team approach.

Skills

Retail experience

Customer service

Sales

Tools

POS systems

Job description

ResMed in Hornsby, NSW is seeking a Sales Assistant / Sleep Coach to welcome customers in-store and support their sleep health journey. You’ll deliver tailored product recommendations and ensure outstanding service in a busy clinic.

This full-time role includes 38 hours per week, training provided, and opportunities to grow within a global healthcare leader.

Experience in retail or customer service is preferred; healthcare experience is beneficial but not required.