Sleep Coach - Full Training Provided, Flexible Shifts

Worklane GmbH; Cleveland; Vor Ort; AUD 30.000 - 47.000; Teilzeit

Benefits dieser Stelle

Full training provided

Meaningful work

Career exposure

Employee benefits

Zusammenfassung

ResMed is hiring a Sleep Coach at our Victoria Point clinic to support customers on their sleep therapy journey, combining education, customer support and care to help patients feel confident using their equipment.

No healthcare experience is required — comprehensive training is provided. This is an excellent opportunity for someone with a strong background in customer service, retail or healthcare to make a meaningful difference in people’s lives.

Qualifikationen

• Previous experience in a customer service, retail or healthcare environment
• A warm, caring approach and the ability to provide outstanding customer experiences
• Strong communication skills and the ability to adapt your style to meet individual customer needs
• Empathy, compassion and the ability to remain calm under pressure
• Active listening skills with a solutions-focused mindset
• A strong work ethic, reliability and honesty
• The ability to work autonomously as well as collaboratively within a team

Aufgaben

• Respond to customer enquiries in-store and over the phone
• Investigate and help customers problem-solve therapy and equipment issues
• Provide set-up, ongoing support and education to encourage successful therapy outcomes
• Fit customers for masks and recommend the most suitable options based on training
• Educate customers on the safe and effective use of sleep therapy equipment
• Drive sales of new or additional services, including phone-based follow-ups on trials and testing results
• Maintain the presentation and cleanliness of the clinic and retail environment
• Process payments and complete administrative duties as required
• Manage trial and sales stock, including inventory control and re-ordering

Kenntnisse

Customer service

Retail

Healthcare

Communication

Active listening

Jobbeschreibung

ResMed is hiring a Sleep Coach at our Victoria Point clinic to support customers on their sleep therapy journey, combining education, customer support and care to help patients feel confident using their equipment.

No healthcare experience is required — comprehensive training is provided. This is an excellent opportunity for someone with a strong background in customer service, retail or healthcare to make a meaningful difference in people’s lives.