Sleep Coach & Customer Care Specialist (Part-Time)

Resmed; Cleveland; On-site; AUD 26,000 - 38,000; Part time

Job summary

ResMed in Cleveland, QLD is hiring a Sleep Coach in a permanent part-time role (22.8 hours per week). Join a patient‑focused team helping customers understand sleep therapy, troubleshoot devices and feel confident using their equipment.

No healthcare experience required—comprehensive training is provided. The role combines education, customer support and care, with a practical in-store and phone presence and opportunities to grow within a global healthcare leader.

Qualifications

• Previous experience in customer service, retail or healthcare.
• Warm, caring approach and the ability to provide outstanding customer experiences.
• Strong communication skills and the ability to adapt your style to meet individual customer needs.
• Empathy, compassion and the ability to remain calm under pressure.
• Active listening skills with a solutions-focused mindset.
• A strong work ethic, reliability and honesty.
• The ability to work autonomously as well as collaboratively within a team.

Responsibilities

• Respond to customer enquiries in-store and over the phone.
• Investigate and help customers problem-solve therapy and equipment issues.
• Provide set-up, ongoing support and education to encourage successful therapy outcomes.
• Fit customers for masks and recommend the most suitable options based on training.
• Educate customers on the safe and effective use of sleep therapy equipment.
• Drive sales of new or additional services, including phone-based follow-ups on trials and testing results.
• Maintain the presentation and cleanliness of the clinic and retail environment.
• Process payments and complete administrative duties as required.
• Manage trial and sales stock, including inventory control and re-ordering.

Skills

Customer service

Retail experience

Healthcare familiarity

Communication skills

Active listening

Empathy

Job description

ResMed in Cleveland, QLD is hiring a Sleep Coach in a permanent part-time role (22.8 hours per week). Join a patient‑focused team helping customers understand sleep therapy, troubleshoot devices and feel confident using their equipment.

No healthcare experience required—comprehensive training is provided. The role combines education, customer support and care, with a practical in-store and phone presence and opportunities to grow within a global healthcare leader.