Site Support, Pumps-Cyclones-Valves (Australia – East)

FLSmidth; Mackay Regional; Presencial; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Flexible work schedule

Development and training

Salary packaging options

Employee Assistance Program

Purchased annual leave

Paid Parental Leave

Recognition platform

Community involvement

Descripción de la vacante

FLSmidth in Mackay seeks a PCV Service Engineer to be the on-site technical champion for PCV products, troubleshooting and optimizing performance while engaging with customers in mining operations.

You will build relationships, perform inspections, and identify opportunities to improve uptime and drive sales leads within a global OEM environment.

Formación

• Mechanical or process engineering qualification or equivalent.
• Hands-on experience with pumps, cyclones, or valves in a mining or heavy industry.
• Strong problem-solving and troubleshooting skills.
• Ability to explain technical concepts clearly to customers.
• Proactive, customer-focused mindset with relationship-building skills.
• Comfortable working independently while collaborating with a wider team.

Responsabilidades

• Act as the primary on-site technical resource for PCV products.
• Build and maintain strong, trust-based customer relationships.
• Conduct proactive equipment inspections and audits.
• Identify improvement opportunities and provide leads to the sales team.
• Troubleshoot and optimize PCV performance to minimize downtime.
• Support pump, cyclone, and valve conversions by showcasing technical benefits.
• Record site activities, inspections, and opportunities in the CRM system.
• Prepare structured technical reports and share insights with sales colleagues.

Conocimientos

Pumps experience

Cyclones experience

Valves experience

Troubleshooting skills

Customer engagement

Educación

Mechanical or process engineering qualification

Herramientas

CRM system

Descripción del empleo

Turn Technical Expertise into Customer Success

At FLSmidth, we enable our mining customers to improve performance, reduce costs, and operate more sustainably. We are leaders in providing equipment, engineering, and service solutions.

We are seeking a PCV Service Engineer to join our Service & Aftermarket team in Mackay. This role blends hands-on technical expertise with customer engagement, helping mining operations get the most from their pumps, cyclones, and valves. You will provide advanced site support, troubleshoot complex issues, and identify opportunities that contribute to customer success and business growth.

Your Responsibilities

• Act as the primary on-site technical resource for PCV products.




• Build and maintain strong, trust-based customer relationships.




• Conduct proactive equipment inspections and audits.




• Identify improvement opportunities and provide leads to the sales team.




• Troubleshoot and optimize PCV performance to minimize downtime.




• Support pump, cyclone, and valve conversions by showcasing technical benefits.




• Record site activities, inspections, and opportunities in the CRM system.




• Prepare structured technical reports and share insights with sales colleagues.

What You Bring

• Technical or trade qualification in mechanical, process, or related engineering field.




• Hands-on experience with pumps, cyclones, or valves in a mining or heavy industry environment.




• Strong problem-solving and troubleshooting skills.




• Ability to explain technical concepts clearly to customers.




• Proactive, customer-focused mindset with strong relationship-building skills.




• Comfortable working independently while collaborating effectively with a wider team.

What we offer

• Competitive remuneration package on offer.




• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.




• Since 1882, FLSmidth has operated successfully within a global environment.




• Development and training within a respected global OEM company.




• Access to salary packaging options to allow you to maximize your after-tax income.




• Employee Assistance Program for employees and immediate family.




• Purchased annual leave options.




• Paid Parental Leave




• Access to a recognition and benefits platform.




• Involvement with community and charity initiatives.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.