Site Reliability Engineer/Lead

Plan Partners; City of Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Learning & development opportunities

Mental health and wellbeing programs

Job summary

McMillan Shakespeare Group (MMS) is looking to establish and lead Site Reliability Engineering at our organisation in Melbourne. You will shape the observability strategy, influence architecture and drive automation within Azure-based operations, while ensuring platform robustness and security across hybrid environments.

The role offers a path to strategic leadership, collaboration with Product, Engineering and Cyber Security teams, and engagement with ITSM and incident response practices.

Qualifications

• Demonstrated experience designing and operating enterprise monitoring, observability and operational platforms in complex hybrid/cloud environments.
• Experience with Infrastructure as Code (IaC), CI/CD pipelines, platform automation, and Microsoft Azure integrations, including logging, monitoring and alerting.
• Experience implementing monitoring, logging and distributed tracing using modern observability practices.
• Experience leading major incident management, root cause analysis and post-incident reviews.

Responsibilities

• Build our SRE capability from the ground up.
• Shape the enterprise observability platform strategy and technology roadmap.
• Influence architecture and engineering practices across the organisation.
• Work with Azure cloud technologies, automation and AI-enabled operations.
• Ensure Platform Robustness, Compliance & Cyber Security.
• Grow into a strategic leadership role while staying close to technology.

Skills

SRE leadership

Observability

Azure cloud

IaC

CI/CD pipelines

Automation

Incident management

Stakeholder engagement

Education

Bachelor's degree in Information Technology / related field

Tools

Microsoft Azure

Jira

Microsoft Teams

Azure AI Foundry / OpenAI tools

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. This is a great opportunity to establish and lead Site Reliability Engineering at Macmillan Shakespeare. Here’s how you will make a difference in this role…

Your key responsibilities in this role will include:

Build our SRE capability from the ground up. Shape the enterprise observability platform strategy and technology roadmap Influence architecture and engineering practices across the organisation Work with modern Azure cloud technologies, automation and AI-enabled operations Ensure Platform Robustness, Compliance & Cyber Security Grow into a strategic leadership role while staying close to technology Partnering with Product Owners, Engineering Managers and Platform teams to embed reliability engineering practices throughout the software development lifecycle.

To be considered for this role you will have:

Demonstrated experience designing and operating enterprise monitoring, observability and operational platforms in complex hybrid/cloud environments. Experience with Infrastructure as Code (IaC), CI/CD pipelines, platform automation, and Microsoft Azure integrations, including logging, monitoring and alerting. Experience implementing monitoring, logging and distributed tracing using modern observability practices. Experience designing automated operational workflows using APIs and event-driven architectures. Strong understanding of Site Reliability Engineering (SRE), operational automation and continuous improvement. Experience leading major incident management, root cause analysis and post-incident reviews. Ability to simplify complex technical concepts and influence engineering teams through technical leadership. Strong stakeholder engagement skills across engineering, product, operations, cyber security and executive leadership. Experience developing engineering standards, governance frameworks and operational practices. Desirable Experience establishing or leading SRE, Platform Engineering or DevOps functions. Experience with enterprise IT Service Management (ITSM) platforms and automated incident management. Experience integrating Jira, Microsoft Teams and collaboration platforms into operational workflows. Experience with Azure AI Foundry, Azure OpenAI or AI-assisted operational tooling. Experience in regulated industries with strong governance and compliance requirements. Knowledge of modern cloud architecture, resilience engineering and distributed systems. Essential Bachelor's degree in Information Technology, Computer Science, Software Engineering or a related discipline, or equivalent industry experience. Desirable But Not Essential ITIL 4 Foundation or Managing Professional certification. Relevant Microsoft Cloud certifications. Certified Site Reliability Engineer (SRE) qualification or equivalent industry training. Agile and/or Scrum certifications.

What we can offer you:

• Strong culture and the support of a values-based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program
• Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
• We value the skills and attributes veterans can bring to our organisation.
• We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [e-mail]

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service. Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.