Relationship Support Officer

Plan Partners; Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Parental leave (12 weeks)

Learning & development

Wellbeing program

Volunteer leave

Rewards program

Job summary

Maxxia is seeking a Client Administrator to support our Sales team, coordinating databases and client information to keep everything accurate and up to date. This varied role blends sales support with stakeholder communication and database coordination.

You will partner with Sales, Marketing and Customer Service to deliver a seamless client experience, arrange inductions and campaigns, and help the team stay organised, informed and responsive.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisation and time management.
• Attention to detail and data accuracy.
• Experience working with databases and CRM systems.
• Strong customer service focus and relationship building.
• Ability to work collaboratively in a wider team and take ownership of work.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience using Teams.

Responsibilities

• Support Sales Executives by keeping client information organised and prepared.
• Maintain accurate client data across portfolios and territories.
• Keep the database up to date with employer interactions and contact information.
• Coordinate inductions and orientations, including scheduling sessions and preparing materials.
• Support client communications and campaigns with Marketing and internal teams.
• Collaborate with Marketing, Customer Relations and Sales to support client engagement.
• Build positive relationships to ensure clients receive responsive, high-quality information.

Skills

Strong communication

Excellent organisation

Attention to detail

Experience with databases

Strong customer service

Team collaboration

Decision making

MS Office proficiency

Tools

Microsoft Office Suite

Teams

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. At Maxxia, we help employers and their people get more from salary packaging and novated leasing. Behind every great client experience is a team that makes sure our relationships, communication and service delivery work seamlessly.

We're looking for a Client Administrator to join our team and provide essential support to our Maxxia Sales team. Here’s how you will make a difference in this role… This is a varied role where you'll combine sales support, stakeholder communication, and database coordination.

You’ll work closely with our Sales, Marketing, and Customer Service team to help deliver a great experience for our clients and their employees. At MMS clear expectations help our people Be the Difference.

Your responsibilities will include:

You will play an important role in keeping our teams organised, informed and connected with their clients.

• Supporting client relationships by helping Sales Executives stay organised and prepared.
• Maintaining accurate client information across portfolios and territories, including employer contacts, workforce/FTE information and other key data.
• Keeping our database up to date, ensuring employer interactions, communications and contact information are recorded accurately.
• Coordinating inductions and orientations, including scheduling sessions and preparing the required materials and packs.
• Supporting client communications and campaigns, working with our Marketing and other internal teams to deliver social posts, digital assets and other communications
• Working with internal teams across Marketing, Customer Relations and Sales to support client engagement
• Building positive relationships with our cleints, helping ensure they receive responsive, professional and high-quality information and education when they need it

To be considered for this role you will have:

We're looking for someone who enjoys being the person who keeps things moving, builds strong relationships and makes sure the details are right.

• Strong communication and interpersonal skills
• Excellent organisation and time-management skills
• Attention to detail
• Experience working with databases
• Strong customer service skills
• The ability to work collaboratively as part of a wider team while also taking ownership of your own work.
• The confidence to make decisions about priorities and where your time will have the greatest impact.
• Proficient in: Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience using Teams

What we can offer you:

• Strong culture and the support of a values-based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We value the skills and attributes veterans can bring to our organisation.

We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [e-mail]

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service. Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.