Site Reliability Engineer

ALOIS Australia; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

ALOIS Australia is seeking an experienced Site Reliability Engineer based in Melbourne to join a fast-paced team. You will participate in a 24x7 on-call roster, implement scalable cloud infrastructure, and drive reliability across contact-centre integrations and API-based apps.

Ideal candidates have 5+ years in SRE/DevOps, hands-on with AWS Connect, Terraform, CI/CD tooling, and observability practices. You will collaborate across teams to enhance performance, security, and rapid delivery.

Qualifications

• 5+ years of experience as a Site Reliability Engineer.
• Experience with Agile, Lean and/or Continuous Delivery approaches.
• Knowledge of DevOps tools and standards.
• Passion for secure coding, software engineering, contact centre migration and API-based applications support.
• Strong hands-on experience with AWS Connect and related AWS services (Lambda, DynamoDB, S3, CloudWatch, IAM).
• Experience with contact centre technologies (IVR, ACD, CTI, call routing, workforce management).
• Proficiency in Infrastructure as Code (Terraform, CloudFormation).
• Experience with CI/CD pipelines (GitHub Actions, Codefresh), JIRA, ServiceNow & Qliksense.
• Knowledge of monitoring and alerting (observability).
• Familiarity with incident management and SRE principles (SLIs, SLOs, SLAs).
• Strong troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• Adaptability: fast-paced, agile environment.

Responsibilities

• Maintain and improve site reliability and on-call readiness.
• Develop scalable cloud infrastructure and automation.
• Collaborate with teams to improve performance and security across systems.
• Support contact centre migration and API-based applications.
• Implement observability and incident response processes.

Skills

SRE experience

AWS Connect

Terraform

CI/CD pipelines

GitHub Actions

Observability

Incident management

Agile/Lean/CD

Communication skills

Tools

Terraform

CloudFormation

GitHub Actions

Codefresh

JIRA

ServiceNow

Qliksense

Job description

ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.

We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.

Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it's onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.

From Sydney to Perth and everywhere in between, we're driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Job Title - Site Reliability Engineer

Job Location - Melbourne

Experience - 5+ Years

Employment Type - Contract

Work Authorization: Applicants must have valid working/unlimited working rights in Australia. (Visa sponsorship or transfer is not available for this role)

Note: Require participation in a 24x7 on-call support roster as well. We are seeking two Site Reliability Engineering (SRE) professionals based in Australia at either the Intermediate or Experienced level.

Experience in the following areas is desirable:

• Professional Experience

Minimum of 5 years of experience working as a Site Reliability Engineer.

• Methodologies:

Experience working with Agile, Lean and/or Continuous Delivery approaches.

• DevOps Standards

Knowledge on DevOps tools and standards.

• Core Passions:

Passionate about secure coding practices, Software Engineering, contact centre migration and API Based applications support.

Strong hand-on experience with AWS Connect and related AWS services (Lambda, DynamoDB, S3, CloudWatch, IAM).

• Domain Knowledge:

Experience with contact centre technologies (IVR, ACD, CTI, call routing, workforce management).

• Infrastructure as Code (IaC):

Proficiency in Infrastructure as Code (Terraform, CloudFormation).

• CI/CD & Tooling:

Experience with CI/CD pipelines (GitHub Actions, Codefresh), JIRA, ServiceNow & Qliksense.

• Observability:

Knowledge of monitoring and alerting (observability).

Familiarity with incident management and SRE principles (SLIs, SLOs, SLAs).

• Problem Solving:Strong troubleshooting and problem-solving skills.
• Soft Skills: Strong communication and collaboration skills.
• Adaptability: Ability to work in a fast-paced, agile environment.

Stay Connected with us:

Learn more about ALOIS in Australia, visit our webpage ALOIS Australia

Follow us on LinkedIn and Instagram

EEO Statement:

ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.