Experienced Site Reliability Engineer - 24x7 On-Call (Melbourne)

ALOIS Australia; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

ALOIS Australia is seeking an experienced Site Reliability Engineer based in Melbourne to join a fast-paced team. You will participate in a 24x7 on-call roster, implement scalable cloud infrastructure, and drive reliability across contact-centre integrations and API-based apps.

Ideal candidates have 5+ years in SRE/DevOps, hands-on with AWS Connect, Terraform, CI/CD tooling, and observability practices. You will collaborate across teams to enhance performance, security, and rapid delivery.

Qualifications

• 5+ years of experience as a Site Reliability Engineer.
• Experience with Agile, Lean and/or Continuous Delivery approaches.
• Knowledge of DevOps tools and standards.
• Passion for secure coding, software engineering, contact centre migration and API-based applications support.
• Strong hands-on experience with AWS Connect and related AWS services (Lambda, DynamoDB, S3, CloudWatch, IAM).
• Experience with contact centre technologies (IVR, ACD, CTI, call routing, workforce management).
• Proficiency in Infrastructure as Code (Terraform, CloudFormation).
• Experience with CI/CD pipelines (GitHub Actions, Codefresh), JIRA, ServiceNow & Qliksense.
• Knowledge of monitoring and alerting (observability).
• Familiarity with incident management and SRE principles (SLIs, SLOs, SLAs).
• Strong troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• Adaptability: fast-paced, agile environment.

Responsibilities

• Maintain and improve site reliability and on-call readiness.
• Develop scalable cloud infrastructure and automation.
• Collaborate with teams to improve performance and security across systems.
• Support contact centre migration and API-based applications.
• Implement observability and incident response processes.

Skills

SRE experience

AWS Connect

Terraform

CI/CD pipelines

GitHub Actions

Observability

Incident management

Agile/Lean/CD

Communication skills

Tools

Terraform

CloudFormation

GitHub Actions

Codefresh

JIRA

ServiceNow

Qliksense

Job description

ALOIS Australia is seeking an experienced Site Reliability Engineer based in Melbourne to join a fast-paced team. You will participate in a 24x7 on-call roster, implement scalable cloud infrastructure, and drive reliability across contact-centre integrations and API-based apps.

Ideal candidates have 5+ years in SRE/DevOps, hands-on with AWS Connect, Terraform, CI/CD tooling, and observability practices. You will collaborate across teams to enhance performance, security, and rapid delivery.