Site Lead

Megt; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Fully maintained company car

14 weeks paid parental leave after 6 m

3 paid Christmas close-down days

Buy or cash out extra annual leave + 4

Pro-rata long service leave after 7 y

Salary packaging available

Travel, retail, entertainment and life

Employee Assistance Program (includes)

Job summary

MEGT is seeking a Site Lead to oversee Workforce Australia service delivery from the Werribee office, reporting to the Program Manager. You will lead up to 13 direct reports and manage a busy site with about 1,200 participants, driving service quality, outcomes and compliance.

You will coach, develop and motivate staff, build strong stakeholder relationships and ensure timely, efficient operations across the site.

Qualifications

• Lead and develop a sizeable team with clear expectations.
• Able to manage performance while supporting individual development.
• Strong operational management and prioritisation across a busy site.

Responsibilities

• Lead, coach and develop your team, setting clear expectations and building a high-performing culture.
• Manage day-to-day site operations, coordinating workloads and resources to deliver timely, quality services.
• Drive performance against contractual requirements and KPIs, using data to identify priorities and guide action.
• Support effective case management practices that help young people overcome barriers and achieve sustainable outcomes.
• Provide regular feedback, recognise achievement and address performance concerns constructively.
• Build strong relationships with employers, community organisations and service providers to create opportunities for participants.
• Maintain service quality and compliance while identifying practical improvements to participant experience and site performance.

Skills

People leadership

Performance management

Stakeholder engagement

Data-driven decision making

Project coordination

Education

Relevant qualifications in Employment Services / Leadership

Job description

The Site Lead will lead a team that helps people build their future through education, training and sustainable employment. Based at our Werribee office and reporting to the Program Manager, you’ll oversee Workforce Australia service delivery within MEGT’s Employment Services division. With up to 13 direct reports and a site supporting an active caseload of approximately 1,200 participants, this role calls for an experienced people leader who combines clear direction, practical support and accountability.

• Lead, coach and develop your team, setting clear expectations and building a supportive, high-performing culture.
• Manage day-to-day site operations, coordinating workloads and resources to deliver timely, quality services.
• Drive performance against contractual requirements and KPIs, using data to identify priorities and guide action.
• Support effective case management practices that help young people overcome barriers and achieve sustainable outcomes.
• Provide regular feedback, recognise achievement and address performance concerns constructively.
• Build strong relationships with employers, community organisations and service providers to create opportunities for participants.
• Maintain service quality and compliance while identifying practical improvements to participant experience and site performance.

About you

• You’re an experienced people leader with a proven ability to manage, coach and develop a sizeable team.
• You set clear expectations, hold people accountable and confidently manage performance while supporting individual development.
• You bring strong operational management skills and can coordinate competing priorities across a busy site with a substantial caseload.
• You have a track record of achieving targets and KPIs, using performance data to make informed decisions and improve outcomes.
• You understand effective case management and the barriers faced by young job seekers; experience in a similar Employment Services role is highly desirable.
• You communicate clearly, build productive stakeholder relationships and lead your team through change.
• Relevant qualifications in Employment Services, Career Development, leadership, management or business administration are desirable, or you’re willing to work towards a relevant qualification.
• You hold a current driver’s licence or have the ability to travel as required.

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• Fully maintained company car
• 14 weeks paid parental leave after 6 months
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.