Employment Consultant

MEGT (Australia) Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

14 weeks parental leave

My Benefits voucher referral bonus

3 paid Christmas close-down days

Leave loading 17.5%

Long service leave after 7 years

Salary packaging available

Job summary

MEGT Sunshine is hiring for a frontline Employment Services role delivering the Workforce Australia contract. You will work with participants facing barriers, develop work-readiness, and help secure long-term employment or training pathways.

You will join a supportive, high-performing team dedicated to MEGT’s purpose and values, balancing structured appointments with dynamic, KPI-driven activities. Experience in Employment Services is valued, but transferable skills from similar people-centered

Qualifications

• Strong customer service experience, ideally face-to-face.
• Ability to have professional and sometimes challenging conversations.
• Experience with administration and compliance in regulated environments.
• Proven track record of working to performance targets or KPIs.
• High digital literacy and attention to detail.
• Ability to manage competing priorities and work autonomously.

Responsibilities

• Manage a caseload of participants and build strong relationships.
• Conduct assessments and develop tailored Job Plans.
• Identify barriers and career preferences using structured tools.
• Deliver 1:1 coaching, group workshops and referrals.
• Source vacancies through various outreach methods and employer engagement.
• Support employers through recruitment, onboarding and retention.
• Provide post-placement and in-work support to participants and employers.
• Monitor attendance and obligations, applying contract KPIs where appropriate.
• Maintain compliant records in ESS Web and meet contractual KPIs.

Skills

Customer service

Professional conversations

Administration & compliance

KPIs / targets

Digital literacy

Prioritisation

People-focused approach

Job description

The Opportunity

Based in Sunshine, this is your chance to join MEGT’s Employment Services team and play a key frontline role delivering the Workforce Australia contract. You’ll work with participants facing a range of barriers, develop work‑readiness, and secure long‑term employment or training pathways.

Based in Sunshine, this is your chance to join MEGT’s Employment Services team and play a key frontline role delivering the Workforce Australia contract. You’ll work with participants facing a range of barriers, develop work‑readiness, and secure long‑term employment or training pathways.
You'll be part of a supportive, high‑performing team that lives MEGT’s Purpose and Values every day. This is a fast‑paced, KPI-driven and varied role where you’ll balance structured appointments with the unexpected.
We highly value candidates with Employment Services experience (WFA, DES, IEA, ParentsNext, Transition to Work, Jobactive), as it provides a strong foundation for the pace, complexity, and people‑focused problem‑solving required in this role. However, we also welcome applicants with strong transferable skills from recruitment, community services, sales, or other people‑centred environments.

Key Responsibilities

• Manage a caseload of participants and build strong, professional relationships
• Conduct assessments and develop tailored Job Plans
• Identify barriers, goals, and career preferences using structured tools
• Deliver 1:1 coaching, group workshops, and referrals to specialist services
• Source vacancies through cold‑calling, reverse marketing, and employer engagement
• Support employers through recruitment, onboarding, and retention
• Provide post‑placement and in‑work support to participants and employers
• Monitor attendance and mutual obligations, applying compliance requirements where appropriate
• Maintain accurate, compliant records in ESS Web and meet contractual KPIs

About You

• Strong customer service experience (face‑to‑face ideal)
• Confidence having professional and sometimes challenging conversations
• Administration and compliance experience within a regulated environment
• Experience working to KPIs or performance targets
• High digital literacy and strong attention to detail
• Ability to manage competing priorities and work autonomously
• A genuine interest in helping people achieve meaningful change

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

Benefits

We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development & study support
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work. We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.