Silvus International Field Service Representative – Australia

Motorola Solutions; Perth; Remote; AUD 90,000 - 130,000; Full time

Job summary

A leading communication technology company is seeking an International Field Service Representative to provide advanced technical support and solutions for its wireless communication systems. The role, fully remote but restricted to candidates in Australia, requires a technical advisor to work independently and handle multiple technical engagements. Strong knowledge of TCP/IP protocols and radio systems is essential. The position involves 50-75% travel, engaging with customers to demonstrate and optimize products. The ideal candidate has prior experience in military or law enforcement settings.

Qualifications

• Minimum 1-3 years’ experience in customer-facing technical role.
• Strong knowledge of network architecture and radio communication.
• Ability to manage multiple customer engagements independently.
• Ability to work independently with multiple customer engagements.
• Excellent written and verbal communication skills.
• Must be based in Australia and able to travel to conflict areas if needed.

Responsibilities

• Act as a technical advisor addressing customer needs.
• Conduct field system diagnostics and optimization.
• Provide technical training tailored to customer skills.
• Conduct on-site and remote technical support, diagnostics, and configuration.
• Lead product demonstrations and long-duration trials as a trusted advisor.
• Document field observations and provide recommendations to influence roadmaps.

Skills

TCP/IP protocols

Radio frequency systems

Technical training

Communication skills

Problem-solving skills

Background check

Education

Degree in a technical field

Completion of secondary education

Tools

Radio frequency test equipment

Spectrum analyzers

RF test equipment

C/C++ programming

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad‑hoc Network (MANET) radios powered by our custom and ever‑evolving Mobile‑Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission‑critical applications in the harshest environments—from underground tunnels to high‑altitude balloons. Silvus StreamCaster™ radios are rapidly adopted by customers worldwide, ranging from the U.S. and Allied Nations Departments of Defense to international, federal, state, and local law enforcement agencies, and even the Super Bowl, Grammys, and industry‑leading drone, robot, and unmanned systems manufacturers. Join an incredibly talented group of people, tackling challenging work with the prime directive of “Keeping Our Heroes Connected”.

Opportunity

Silvus is seeking an International Field Service Representative (IFSR) to serve as a senior‑level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre‑sales and post‑sales support, influencing product direction, and delivering advanced technical solutions. The IFSR exercises independent judgment in adapting our multi‑antenna MIMO radio and mesh networking systems to meet complex customer requirements, diagnosing and resolving complex field issues, and operating autonomously in dynamic environments while balancing multiple customer engagements and travel schedules. The role is 100% remote, but candidates must be based in Australia.

Job Description

• Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
• Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
• Collaborate with Engineering and Product Management teams to provide field‑driven input into product design, enhancements, and troubleshooting strategies.
• Independently conduct on‑site and remote technical support, including field system diagnostics, network configuration, and optimization.
• Lead product demonstrations, evaluations, and long‑duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements.
• Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations.
• Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
• Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
• Utilize advanced problem‑solving skills to identify, analyze, and resolve field failures and performance issues.
• Lead customer engagement and influence technical decision‑making through deep product expertise and communication of competitive advantages.
• Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
• Contribute to the development of internal best practices and process improvements for customer support and deployment success.
• Travel up to 75% of the time and work on‑site at the customer's location.

Required Qualifications

• Completion of secondary education (e.g., GCSEs, equivalent national qualification; high school diploma or GED) is required. A degree in a technical field is preferred.
• Minimum 1‑3 years’ experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment, with a minimum of 1‑3 years as an FSR or equivalent in a customer‑facing technical role.
• Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
• Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
• Exceptional written and verbal communication skills.
• Basic proficiency in English (reading and writing) is required.
• Excellent organizational skills and attention to detail.
• Must be based in Australia.
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

Preferred Knowledge, Skills, And Abilities

• Experience with radio frequency test equipment (spectrum analyzers, signal generators).
• Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking.
• Familiarity with Linux environments, scripting, or C/C++ programming.
• Previous military experience in a communications or technical role.

Working Conditions And Physical Requirements

• Occasional exposure to heat, cold, and allergens while performing tests and/or demonstrations in the field.
• Lift up to 50 lbs. of equipment for the setup of demonstrations and testing.

Travel Requirements

50‑75%

Relocation

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.