Operations Engineering Manager

Nearheal Pty Ltd (Trading As Nearheal); City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Motorola Solutions in Melbourne seeks an experienced Operations Engineering Manager to lead a team delivering and supporting public safety communication solutions for Victorian agencies. You will set goals, mentor engineers, and ensure alignment with ITIL processes and best practices.

You will provide technical leadership across APCO P25, Voice Logging, Networking, and Windows/Linux administration, while collaborating with cross-functional teams and senior leadership.

Qualifications

• Tertiary qualifications in engineering (Telecommunications, Electrical / Electronic) or equivalent field.
• ITIL Foundations V4 certification.
• Eligibility for or Member of the Institution of Engineers Australia.
• Extensive experience in leading engineering teams and delivering results within deadlines.
• Substantial technical expertise in LMR systems, ASTRO P25 technology and public safety communication requirements.
• Familiarity with tools, systems, and methodologies relevant to communication industry.
• Experience in mentoring and developing team members.

Responsibilities

• Act as a technical escalation point for NOC staff, Field and Operations Engineers requiring technical assistance.
• Oversee the operational health, security and maintenance of mission critical public safety systems that fall under the scope of the Operations Engineering team.
• Manage day-to-day operational priorities and activities of the operations engineering team.
• Oversee asset lifecycle process including tracking, planning, acquisition, implementation, testing, and decommissioning.
• Identify and resolve systemic issues impacting operations or customers using the ITIL framework.
• Maintain and enhance documentation and as-built updates.
• Maintain a skills matrix to facilitate career progression and mentor Engineers.
• Promote best practices and drive continuous improvement with training opportunities for the team.
• Collaborate with cross-functional teams to ensure alignment and service delivery, producing KPI and SLA reports.
• Participate in service review meetings as the technical representative and provide insights.
• Contribute to an on-call rotation schedule as a Major Incident Manager (MIM).
• Perform other duties related to Operations Engineering for government and enterprise clients in Victoria.
• Stay updated on technologies in LMR, RF, and public safety to define future roadmaps.
• Provide regular updates on engineering performance to senior leadership.
• Coordinate with Cyber Security teams to ensure best security practices.

Skills

Team leadership

LMR systems

ASTRO P25

ITIL Foundations

Engineering compliance

Education

Engineering degree

ITIL Foundations V4

Engineers Australia eligibility

Job description

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The primary objective of the Operations Engineering Manager is to lead and oversee a team of highly specialised engineers in the delivery and support of communication solutions to Victorian Government and its agencies. The Operations Engineering Manager is responsible for setting goals, managing resources, and ensuring the quality and performance of engineering solutions align with company objectives. Additionally, the Operations Engineering Manager will help team members to grow professionally by providing mentorship, training, and opportunities for skill enhancement.

Works closely with customer/s and cross functional teams such as Operations Manager, Service Delivery Manager, Network Operation Centre (NOC), senior management, support services, product management, programme management, systems integration team, 3rd party sub-contractors, vendors and as well as the finance, and commercial teams.

Job Description

Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements. Develops system architecture, and ensures the integrity of the architecture/design. Systems Engineers handle the software configuration to make sure everything works given the various customer configurations.

Provide technical leadership across a broad range of technologies including; APCO P25 radio systems, Voice Logging systems, Networking and Infrastructure as well as Windows and Linux based operating systems administration.

• Act as a technical escalation point for Network Operations Centre (NOC) staff, Field and Operations Engineers requiring technical assistance.
• Oversee the operational health, security and maintenance of mission critical public safety systems that fall under the scope of the Operations Engineering team.
• Manage the day-to-day operational priorities and activities of the operations engineering team.
• Oversee asset lifecycle process including the tracking, planning, acquisition, implementation, testing, and eventual decommissioning of assets.
• Identify and resolve systemic issues impacting operations or customers using the ITIL framework, while actively promoting compliance with ITIL service management processes.
• Maintain and enhance the accuracy and completeness of technical, procedural, and as-built documentation.
• Maintain a skills matrix to facilitate skill development and career progression for the team, while actively mentoring and coaching Operations Engineers in both technical and career aspects.
• Foster a culture of continual improvement by promoting best practices, identifying areas for enhancement, offering training and professional development opportunities for team members, and overseeing changes to ensure alignment with these best practices.
• Collaborate with cross-functional teams to ensure alignment, effective service delivery, and the achievement of contractual compliance and customer satisfaction by driving high-quality operations engineering services. This collaboration also includes producing regular reports on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Participate in service review meetings as the technical representative to provide technical insights and recommendations on the performance and quality of services provided.
• Participate in an on-call rotation schedule as a Major Incident Manager (MIM).
• Other duties as required, relevant to the Operations Engineering and support of the mission critical communication solutions to Motorola's Government and Enterprise clients in Victoria.
• Stay updated on emerging technologies in LMR, RF communications, and public safety systems to define future roadmaps for the ASTRO P25 platform.
• Provide regular updates on engineering performance to senior leadership.
• Work closely with Cyber Security team to ensure best security practices are followed.

Basic Requirements

• Tertiary qualifications in engineering (Telecommunications, Electrical / Electronic) or equivalent field. Desirable:
• ITIL Foundations V4 certification.
• Eligibility for or Member of the Institution of Engineers Australia.
• Extensive experience in leading engineering teams and delivering results within deadlines.
• Substantial technical expertise and experience in LMR systems, with a strong emphasis on ASTRO P25 technology and public safety communication requirements. Desirable:
• Familiarity with tools, systems, and methodologies relevant to communication industry.
• Experience in mentoring and developing team members.

PERSONAL ATTRIBUTES

• Excellent problem-solving skills and ability to lead technical teams.
• Customer focused and committed to customer with outstanding customer relationship skills.
• Excellent communication skills (verbal, written, and presentation) and strong collaboration abilities to effectively interact with cross-functional teams and customers.
• A positive attitude with a can-do mentality to be creative, resourceful and deliver results.
• Innovative self-starter with the initiative and drive to think outside the box and challenge the status quo.
• Ability to develop and execute long-term strategies focused on achieving engineering goals and efficiencies.
• Proficiency in engineering tools, software, and systems

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

Melbourne