SIL Growth & Intake Manager | NDIS | Western Sydney

Crescent Care; Liverpool; Hybrid; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Salary AUD 110k–130k + superannuation

Performance incentive

Direct access to Director & executive

Clear path to leadership

Structured onboarding with 30/60/90‑e“

Hybrid flexibility

Job summary

Crescent Care Foundation in Western Sydney seeks a SIL Growth & Intake Manager to own the SIL pipeline from first referral through to move-in. You’ll build referral channels, manage the CRM pipeline and ensure safe, sustainable outcomes for participants.

This senior, accountable role offers direct access to the Director and executive team, a clear path to leadership, and hybrid flexible work. You’ll collaborate with operations and clinical leadership to grow the program while upholding the NDIS

Qualifications

• 3+ years in NDIS SIL business development, intake, or home-and-living roles.
• Proven SIL conversions with referrals, visits and signed agreements.
• Experience building referrer relationships from zero.
• Knowledge of SIL funding, tenancy and service agreements is essential.

Responsibilities

• Build referral channels from scratch and partner with coordinators and hospital teams.
• Run a disciplined CRM pipeline covering referral, verification, assessment, visits and transitions.
• Qualify and match participants based on funding, needs and housing suitability.
• Lead transition planning and stakeholder communications with operations and clinical teams.
• Report channel performance and conversion metrics to the executive.

Skills

NDIS SIL

Referrer relationships

Pipeline management

Stakeholder engagement

NDIS policies

Screening checks

Driver's license & vehicle

Cultural competency

Job description

SIL Growth & Intake Manager | NDIS | Western Sydney

Build the SIL program. Own the growth. Lead the outcome.

Crescent Care Foundation is a registered NDIS provider based in Liverpool, delivering Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), high-intensity supports, specialist support coordination and allied health across Western Sydney.

We have the registration, the homes and the service depth. What we need now is one exceptional person to own the full SIL growth journey — from the first conversation with a referrer through to a participant moving safely into a home that’s right for them.

This is not an intake desk role, and it is not a cold-calling sales job. It’s a senior, accountable position for someone who has done this before, can show the results, and wants to build something that lasts.

The role

As SIL Growth & Intake Manager, you’ll be the single accountable owner of Crescent Care’s SIL pipeline and conversion. You will:

• Build referral channels from scratch — support coordinators, specialist support coordinators, hospital and health discharge teams, allied health, behaviour support practitioners, guardians, advocates and community organisations
• Run a disciplined pipeline in our CRM — referral, funding verification, assessment, property visit, compatibility, service agreement, transition and commencement
• Qualify and match well — only progressing participants whose funding, needs, preferences, risks and housing requirements we can support safely and sustainably
• Lead the transition process — property visits, co-tenant consultation, compatibility assessment, transition planning and stakeholder communication
• Partner with operations and clinical leadership on workforce mobilisation, rosters, participant‑specific training and handover
• Report to the executive on channel performance, qualified opportunities, conversion, forecast commencements and lost‑referral insights

What you bring

• 3+ years in NDIS SIL business development, intake, or home-and‑living roles — with a track record you can evidence
• Demonstrated SIL conversions you personally generated: referrals sourced, property visits, signed agreements and actual move‑ins
• Referrer relationships you’ve built from zero, not just inherited
• Working knowledge of SIL funding, roster feasibility, compatibility, tenancy separation and service agreements
• Experience with some of: hospital discharge, psychosocial disability, complex health, behaviours of concern, guardianship or justice interfaces
• Strong understanding of the NDIS Code of Conduct, conflict‑of‑interest obligations and the new SIL Practice Standards
• Excellent judgement — you know when not to proceed with a placement, and you can explain why
• Current NDIS Worker Screening Check (or willingness to obtain), WWCC, driver’s licence and own vehicle
• Community language skills (e.g. Arabic) highly regarded

How we work

We grow the right way. Every referral is consent‑based and transparent, and participant choice comes first. Admission decisions are made through a multidisciplinary panel, so you’ll never carry clinical risk alone. We don’t pay for referrals, we don’t pressure families, and we won’t ask you to bring a former employer’s database. We’re hiring your capability, not a contact list.

What we offer

• $110,000 – $130,000 + superannuation
• Capped performance incentive linked to quality outcomes: suitable commencements, 90-day participant retention, documentation and participant experience
• Genuine seniority and authority, with direct access to the Director and executive team
• A clear path to leadership as the SIL portfolio expands
• Structured onboarding with 30/60/90-day goals agreed together
• Hybrid flexibility, with a culturally diverse, values‑led team in Western Sydney

Crescent Care Foundation is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people from culturally and linguistically diverse backgrounds. All appointments are subject to NDIS Worker Screening, a Working with Children Check and reference checks.