SIL & Community Care Service Delivery Lead

ITEC Group Australia; Darwin; On-site; AUD 90,000 - 130,000; Full time

Job summary

ITEC Group Australia invites applications for a Service Delivery Manager to lead end-to-end coordination of Supported Independent Living and community access services. You will ensure safe, compliant delivery aligned with participant goals, NDIS requirements, SCHADS Award obligations and internal policies.

Responsibilities include rostering oversight, after-hours escalation management, strong stakeholder engagement, and driving service growth through person-centred approaches and continuous

Qualifications

• Minimum certificate IV or Diploma in Disability, Community Services, or related field.
• Experience in a similar role managing teams in residential/community settings.
• Strong knowledge of NDIS Practice Standards and SCHADS Award requirements.

Responsibilities

• Oversee and coordinate services across SIL and community programs, ensuring alignment with care plans and funding.
• Monitor staff rostering, on-call rotations, and compliance with NDIS and SCHADS standards.
• Support audits, risk management, and continuous quality improvement.

Education

Certificate IV or Diploma in Disability / Community Services

Tools

Rostering systems

Job description

ITEC Group Australia invites applications for a Service Delivery Manager to lead end-to-end coordination of Supported Independent Living and community access services. You will ensure safe, compliant delivery aligned with participant goals, NDIS requirements, SCHADS Award obligations and internal policies.

Responsibilities include rostering oversight, after-hours escalation management, strong stakeholder engagement, and driving service growth through person-centred approaches and continuous