Service Delivery Manager – SIL & Community (Full-Time)

ITEC Group Australia; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

ITEC Group Australia is seeking a Service Delivery Manager to lead end-to-end service delivery for SIL and community access programs in Mackay region.

You will ensure services are delivered safely, complies with NDIS standards, and align with participant goals. The role requires rostering oversight, after-hours escalation, stakeholder engagement, and growth of services to meet community needs.

Qualifications

• Minimum certificate IV or Diploma in Disability, Community Services, or related field.
• Demonstrated experience in a similar role and managing a team in residential or community settings.
• Strong working knowledge of NDIS Practice Standards and SIL / community access models.
• Experience with rostering systems and workforce coordination.
• Knowledge of SCHADS Award provisions relating to rostering, overtime, and availability.

Responsibilities

• Oversee and coordinate participant services across SIL and community programs, aligning with care plans and funding.
• Maintain service continuity through workforce planning and escalation management with NDIS compliance.
• Exercise delegated authority for key operational decisions relating to staffing and service delivery.
• Provide guidance to Team Leaders and frontline staff and monitor rostering practices.

Skills

Team leadership

Communication

NDIS knowledge

People skills

Education

Certificate IV or Diploma in Disability / Community Services

Tools

Rostering systems

Job description

ITEC Group Australia is seeking a Service Delivery Manager to lead end-to-end service delivery for SIL and community access programs in Mackay region.

You will ensure services are delivered safely, complies with NDIS standards, and align with participant goals. The role requires rostering oversight, after-hours escalation, stakeholder engagement, and growth of services to meet community needs.