Sightseeing Dining Cruise - Crew/Waiting Staff

The Tour Collective; Gold Coast City; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary cruises

50% off food and beverage

Free parking at Sea World

Career progression and training

Job summary

Sea World Cruises, part of The Tour Collective, invites applications for Crew/Waiting Staff to deliver exceptional dining experiences aboard our vessels on the Gold Coast. The role demands guest-focused service, strong teamwork, and the ability to thrive in a fast-paced maritime environment.

Applicants should hold a current RSA Certificate, be comfortable with cash handling and POS systems, and be flexible to work across 7 days, including holidays and peak periods.

Qualifications

• Strong interpersonal and guest-facing skills.
• Experience delivering dining service in hospitality or on boats.
• RSA certificate required and cash handling experience.

Responsibilities

• Greet and interact with guests to provide a memorable dining experience.
• Plan seating and manage table plans for the dining vessel.
• Take drink orders and input them into the POS system.
• Make and serve drinks, including cocktails.
• Handle cash and card payments accurately.
• Maintain cleanliness and organisation of the dining area on board.
• Clear and reset tables and wash dishes and glassware.

Skills

Interpersonal skills

Guest service

Teamwork

Communication

Cash handling

POS familiarity

Dining service

Flexibility

Education

RSA Certificate

Tools

POS systems

Job description

Sightseeing Dining Cruise – Crew/Waiting Staff

Sea World Cruises is part of ‘The Tour Collective’ group, the longest-running tourism and cruise company on the Gold Coast.
The award-winning team delivers a collection of world-class experiences, including Whale Watching, Dining Cruises, See Moreton (Mulgumpin), Arro Jet Boating, and Hopo Gold Coast Ferry.
We exceed customer expectations, maintain immaculate vessels, and attract talent to our fun dynamic company.
Our innovative business continues to grow, with a fleet of 10 vessels and over 120 team members.

About the Role

• Exceptional interpersonal and communication skills to engage with guests and provide a memorable dining experience.
• Collaborative attitude and willingness to work as part of a diverse team.
• Ability to support colleagues in a fast-paced and dynamic environment.
• Strong focus on cleanliness, presentation, and the overall dining experience.
• Ability to prioritise tasks efficiently to ensure smooth service.
• Ability to ensure the safety and well-being of guests while on board.
• Capability to carry out physically demanding tasks such as making and serving drinks, moving furniture, standing for extended periods and handling lines.
• Flexibility to adapt to changing guest needs, weather conditions, and cruise schedules.
• Experience with cash handling and familiarity with point-of-sale (POS) systems to process transactions accurately.
• A friendly and approachable demeanor that contributes to a welcoming atmosphere.
• Enthusiasm for delivering high-quality service that reflects our values.

Current Responsible Service of Alcohol (RSA) Certificate

Duties include, but are not limited to:

• Greeting and interacting with guests
• Table plans and seating arrangements
• Be knowledgeable about buffet menu and dietary restrictions
• Accurately take guests drink orders and input them into the POS
• Make and serve drinks, including cocktails
• Handle cash, credit card, and other payment transactions
• Maintain cleanliness and organisation of the dining vessel
• Clear and reset tables
• Washing dishes and glassware
• Polishing cutlery

About You

Are you passionate about delivering high-quality outcomes and the best experiences for customers? We encourage you to apply if you have experience with this type of role!

Availability

As a busy tourism company, we need coverage 7-days a week, including during our busiest times e.g. school holidays, Christmas Day, New Year's Eve, all public holidays, and evenings.

• A rewarding work environment in the dynamic world of marine tourism
• Career progression and training
• Complimentary cruises and tickets
• Opportunity to be part of a team that values exceptional customer experiences and the joy of adventure
• 50% off food and beverage
• Free parking at Sea World

The Tour Collective is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.