Cruise Attendant/ Deckhand - Casual

Kelsian Group; Townsville City; On-site; AUD 42,000 - 52,000; Full time

Job summary

SeaLink Queensland, based in Townsville, North Queensland, is seeking a Cruise Attendant/Deckhand to welcome passengers, assist with luggage, sell tickets, beverages and tours onboard. The role involves acting as a Tourism Guide on Magnetic Island, Palm Island and North Queensland Adventure Series Tours while upholding safety standards.

The successful candidate will be a strong team player with excellent interpersonal skills, attention to detail, and a flexible, well-presented approach.

Qualifications

• Elements of Ship Board Safety qualification - Essential
• Senior First Aid and Resuscitation Qualification - Essential
• Responsible Service of Alcohol certificate - Essential
• Drivers Licence - Essential
• Proven track record of excellent customer service
• Experience in the tourism industry

Responsibilities

• Meet and greet passengers as they board
• Assist customers with luggage or queries
• Sell ferry tickets, beverages and onboard tours
• Act as a Tourism Guide on Magnetic Island and North Queensland tours
• Maintain vessel safety and reliability
• Demonstrate exceptional interpersonal and written communication skills
• Work as part of a team with energy, initiative and multi-skilling

Skills

Team player

Interpersonal skills

Attention to detail

Strong work ethic

Flexible hours

Well presented

Education

Ship Board Safety qualification

Senior First Aid & Resuscitation

Responsible Service of Alcohol (RSA)

Driver's Licence

Tools

Drivers Licence

Job description

Join an award-winning tourism and transport company

• Makethetropical North your office

SeaLink QLD is looking for individuals who have a strong work ethic and an enthusiastic attitude to join their crew!

Have a background in the tourism/ transport industry?

Experienced in customer service?

Looking for an exciting new work environment?

We encourage you to register your interest!

SeaLink Queensland operates out of Townsville, North Queensland, and is proudly Australian-owned and operated. With 4 vessels and over 70 staff SeaLink QLD is one of the most significant transport and tour operators in the region, operating daily 18 daily services to beautiful Magnetic Island and 5 services a week to Palm Island.

About You

• Enjoy working in a team environment
• Excellent interpersonal skills, able to relate to passengers from a variety of backgrounds, and provide assistance
• Have attention to detail with regard to cleaning tasks and paperwork
• Strong work ethics and 'Can Do' Attitude
• Able to work flexible hours
• Be well presented at all times

These attributeswill be complimented by experience and skills in the following areas:

• Elements of Ship Board Safety qualification - Essential
• Senior First Aid and Resuscitation Qualification - Essential
• Responsible Service of Alcohol certificate - Essential
• Drivers Licence - Essential
• Proven track record of excellentcustomer service
• Experience in the tourism industry

About the role

This position will be an integral part of the SeaLink North Queensland Marine Operations team. As the face of SeaLink QLD, it is the Cruise Attendant/Deckhand’s responsibility to provide excellent customer service with a smile – meeting and greeting passengers as they board, assisting customers with any luggage or queries, selling ferry tickets, beverages, and other products including tours products onboard the vessel.

As part of the customer service responsibility, Cruise Attendant/Deckhand’s will be required to perform the role of a “Tourism Guide” on our Magnetic Island. Palm Island and North Queensland Adventure Series Tours involving the promotion of nature, tourism, and other SeaLink products.

This role includes working as part of a team, whilst maintaining excellence in vessel safety and reliability at all times.

Exceptional interpersonal skills with a high level of organization are essential to this role. It is also a requirement to have excellent verbal and written communication skills.

This role requires energy, commitment, initiative, teamwork, multi-skilling, and time management.

If this sounds like your dream job, we encourage you to apply!

Applications close by Tuesday 24 Nov 2026.

Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organization, and enable our leaders to champion diversity and inclusion.