Showroom Specialist Sydney

Grupo Cosentino; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Cosentino is seeking a Showroom Specialist for the Sydney Center to manage day-to-day showroom operations and guest relations. You will generate leads, support the local sales team, and engage architects and designers to grow the business.

You will coordinate events, manage showroom visits, and maintain strong client relationships to drive sales and brand loyalty.

Qualifications

• Proven success in sales, marketing and customer service.
• Knowledge of interior design industry.
• Knowledge of the building or decoration market.
• Experience with CRM systems such as Salesforce.

Responsibilities

• Welcome and engage every customer and provide the best customer experience.
• Assist all walk-ins with showroom appointments.
• Provide support face-to-face, over the phone and via email to explain Cosentino benefits.
• Support the sales team by preparing samples and checking stock.
• Register visits and leads in Salesforce and develop relationships with architects and designers.

Skills

Sales

Marketing

Customer Service

Interior design

CRM / Salesforce

MS Office / CRM tools

Tools

Salesforce

CRM

Word

Excel

PowerPoint

Outlook

Internet Explorer

Job description

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Showroom Specialist Sydney

Sydney, NSW, AU, 2163

What are we looking for

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

At Cosentino ( www.cosentino.com ) we are looking for a Showroom Specialist to join our Cosentino Center located in Sydney. The Centers are an example of Cosentino’s total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.

You will join a company:

• With an international mindset and presence in 80+ countries.


• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.


• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

What you will do

As the Cosentino Showroom Specialist you will assist with the day to day operations in Center Showroom. Your daily tasks will include guest relations, customer service assistance, events coordination. The goal is to identify and generate sales leads and then partner with the local sales team, which allows them to follow up on the leads and convert into sales and projects. Will also play a key role on enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.). In this role, you will proactively reach out to clients in order to achieve individual and team goals. Your ability to network and find business through events hosted at our Center and showrooms are an integral key part of this role.

DUTIES AND RESPONSIBILITIES:

• Welcome and engage every customer and provide the best customer experience, with the goal of developing long term relationships and foster brand loyalty.


• Assist all walk-ins & customers with appointments that arrive at the showroom.


• Provide support face-to-face, over the phone and via email to better help customers understand the benefits of Cosentino brand.


• Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, as well as highlighting possible stock issues that may arise to help them achieve and exceed sales targets.


• Work with the City Manager and General Manager to increase traffic within the Center and leads.


• Register visits and leads in SalesForce.


• Develop and build relationships with key architects and designers in the area.


• Weekly follow up on selected slabs to ensure all sale orders are current for material on hold (only Centers).

Organization and Administration Responsibilities:

• Filter the leads of the Center via phone call and only forward the ones with potential.


• Organize and plan events in advance, coordinating content and making sure we have qualified attendees.


• Responsible for execution of events: invitations, catering, logistics, publicity, mailing.


• Ensure daily entry of all customer visits in Salesforce


• Ensure the showroom is always in perfect condition: this includes, but not limited to the cleanliness of all furniture, equipment, supplies and placing marketing materials.


• Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, attending visitors daily and during events.


• Manage the administrative tasks required for suppliers.


• Support the CSRs with pick up orders (only Centers).


• Perform and keep records of documents in the Center according to its needs. This includes but not limited to, accounts receivable, accounts payable, invoices, credits, tax certificates and customer payment records (only Centers).

What you need to succeed

KNOWLEDGE

Required: Proven Success in Sales, Marketing and Customer Service Knowledge of interior design industry.

Desired: Knowledge of the building or decoration market.

SKILLS

Required: Be knowledgeable of the construction industry as a plus. Fundamentals (basic functions) on computing: Word, Excel, PowerPoint, Outlook, and Internet Explorer Salesforce and CRM or similar.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com

With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.

Cosentino is anEqual Opportunity/Affirmative Action Employerand Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.

*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at [phone] or at our email address: [e-mail] *

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