Showroom & Operations 2IC — Path to General Management

JPEX Recruitment; Wangaratta; On-site; AUD 51,000 - 55,000; Full time

Job summary

JPEX Recruitment in Wangaratta is seeking a Showroom & Operations Manager (2IC) to own the day-to-day showroom operations, manage customers, trade relationships, orders and stock, while the owner focuses on clients and business development.

This role offers a genuine pathway into broader management with a strong salary package and varied responsibilities across sales, administration and design. If you are proactive and highly organised, we want to hear from you.

Qualifications

• Experience in sales, customer service, showroom operations or account management.
• Confident dealing with trade clients and suppliers.
• Highly organised with strong attention to detail.
• Commercially minded and comfortable understanding customer and business needs.

Responsibilities

• Trade & Customer Relationships: Build and maintain relationships with trade customers, suppliers and clients while assisting customers with lighting requirements.
• Sales & Lighting Design: Assist customers with product selection, provide lighting advice and support design work, quotes and project requirements.
• Showroom & Business Operations: Take ownership of the daily running of the showroom, ensuring everything is organised and operating smoothly.
• Orders & Stock: Process customer orders, monitor stock levels and ensure products are available when required.
• Online Sales & Enquiries: Manage online enquiries and orders, respond to customer communications and follow up professionally.
• Administration & Systems: Monitor emails, maintain records and use Excel to support operations.
• Operational Improvement: Identify ways to improve processes and take initiative to get things done.

Skills

Sales

Customer service

Showroom operations

Account management

Microsoft Excel

Canva

Tools

Excel

Canva

Job description

JPEX Recruitment in Wangaratta is seeking a Showroom & Operations Manager (2IC) to own the day-to-day showroom operations, manage customers, trade relationships, orders and stock, while the owner focuses on clients and business development.

This role offers a genuine pathway into broader management with a strong salary package and varied responsibilities across sales, administration and design. If you are proactive and highly organised, we want to hear from you.