Showroom Customer Experience Specialist (Mon-Fri)

Inspire HQ; Ballarat; On-site; AUD 51,000 - 69,000; Full time

Job summary

DEJ's Packaging in Ballarat is seeking a Customer Experience Specialist to be the first point of contact for showroom visitors, delivering outstanding service and building strong customer relationships.

The role goes beyond showroom duties, focusing on creating an exceptional customer experience, stocking and displaying products, handling inquiries, and supporting the sales team with leads and order processing.

Qualifications

• Excellent customer service skills and relationship-building abilities.
• Strong administration background.
• Experience in internal, retail or showroom sales.
• Eye for detail, presentation and merchandising skills.
• Eagerness to learn and develop product knowledge.
• Proactive, positive, can-do attitude.
• Team player with adaptable nature.

Responsibilities

• Take complete ownership of showroom presentation and organisation to showcase DEJ's diverse product range with eye-catching displays.
• Ensure all products are well stocked, accurately priced and presented.
• Assist with internal sales and customer service by answering incoming phone calls and helping customers with product enquiries and processing orders.
• Manage the shared customer service email inbox, responding promptly and providing regular updates.
• Manage online orders, including processing and following up on timelines.
• Support the greater Sales Team by capturing accurate customer information and passing on qualified leads.

Job description

DEJ's Packaging in Ballarat is seeking a Customer Experience Specialist to be the first point of contact for showroom visitors, delivering outstanding service and building strong customer relationships.

The role goes beyond showroom duties, focusing on creating an exceptional customer experience, stocking and displaying products, handling inquiries, and supporting the sales team with leads and order processing.