Customer Experience Specialist

Inspire HQ; Ballarat; On-site; AUD 51,000 - 69,000; Full time

Job summary

DEJ's Packaging in Ballarat is seeking a Customer Experience Specialist to be the first point of contact for showroom visitors, delivering outstanding service and building strong customer relationships.

The role goes beyond showroom duties, focusing on creating an exceptional customer experience, stocking and displaying products, handling inquiries, and supporting the sales team with leads and order processing.

Qualifications

• Excellent customer service skills and relationship-building abilities.
• Strong administration background.
• Experience in internal, retail or showroom sales.
• Eye for detail, presentation and merchandising skills.
• Eagerness to learn and develop product knowledge.
• Proactive, positive, can-do attitude.
• Team player with adaptable nature.

Responsibilities

• Take complete ownership of showroom presentation and organisation to showcase DEJ's diverse product range with eye-catching displays.
• Ensure all products are well stocked, accurately priced and presented.
• Assist with internal sales and customer service by answering incoming phone calls and helping customers with product enquiries and processing orders.
• Manage the shared customer service email inbox, responding promptly and providing regular updates.
• Manage online orders, including processing and following up on timelines.
• Support the greater Sales Team by capturing accurate customer information and passing on qualified leads.

Job description

• Varied, customer facing position in prominent Ballarat Business
• Genuine Career Progression Opportunities

• Varied, customer facing position in prominent Ballarat Business
• No weekend work! Monday - Friday
• Genuine Career Progression Opportunities

DEJ's Packaging have been helping Ballarat and surrounding businesses operate efficiently for over 30 years! They are a proud, family owned business that has been built on genuine relationships, exceptional service, and following through on what they say they'll do. Partnering with businesses across hospitality, aged care, education, healthcare and manufacturing they supply the key products to keep businesses running.

As they continue to grow, they are looking for their next Customer Experience Specialist to join the team. This role is integral to the DEJ's brand. It is the first point of contact for customers in the showroom, delivering outstanding customer service to everyone who walks through their doors.

This position is more than a showroom role, as the position title suggests, it is responsible for creating an exceptional experience for all customers that interact with DEJ's.

The role:

• Take complete ownership of the presentation and organisation of the showroom, ensuring that it showcases DEJ's diverse product range by creating eye catching displays, and knowing what product sells best and where
• Ensure all products are well stocked, accurately priced and presented
• Assist with internal sales and customer service by answer incoming phone calls and assisting customers with product enquiries and processing customer orders
• Manage shared customer service email inbox, responding promptly and professionally to customer enquiries and providing regular updates
• Management of online orders, including processing, following up expected timelines and follow up
• Support of the greater Sales Team, by identifying and capturing accurate customer information and passing on qualified leads from your customers

To be successful in this role we are looking for someone who genuinely enjoys helping people and takes immense pride in providing exceptional customer service. This role is perfect for someone who has a strong administrative foundation and gets real satisfaction and enjoyment from talking and dealing with customers every day. We require someone who is comfortable thinking on their feet, and a thirst for knowledge to build a strong product base of the products DEJ's offers.

What you will bring:

• Exceptional customer service, building relationships and getting to know clients
• A solid administration background
• Internal, retail or showroom sales
• An eye for detail and accuracy, presentation and merchandising are a large component of this role
• An eagerness to learn and develop your skills and knowledge
• A proactive, positive, can do attitude
• Being a team player
• An adaptable nature and flexibility