Showroom Consultant

Laminex Australia; Melbourne; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Staff discounts

Career development opportunities

Strong focus on work-life balance

Job summary

Laminex Australia is seeking a Showroom Consultant for a part-time role in our South Melbourne showroom. The role emphasizes a customer-first and design-minded approach, helping clients feel excited and informed about their projects.

You'll guide customers through Laminex’s product range, collaborate with architects, designers, and homeowners, and maintain a high standard showroom experience. Opportunities for career development and staff discounts are offered, with a flexible schedule to

Qualifications

• Showroom or design product experience preferred.
• Strong communication and multitasking in a fast-paced environment.
• Willingness to learn and collaborate with the team.

Responsibilities

• Create an engaging showroom experience and guide customers through Laminex products with warmth and confidence.
• Assist customers in selecting colours, finishes and styles for kitchens, bathrooms and other spaces.
• Maintain CRM records, follow up with leads, and share updates on new offerings with architects and designers.
• Support stock management, mood boards, and prepare for client events in the showroom.

Skills

CRM experience

Customer service

Design mindset

Education

Certificate or Diploma in Interior Design

Tools

Salesforce CRM

Job description

The Opportunity

We're seeking passionate individuals who share our love for design and innovation to join us as a showroom consultant in a part-time role located in our South Melbourne showroom. This role requires a customer-first and design mindset, and the confidence to take initiative when needed. This role is all about creating meaningful customer experiences - whether in person or through thoughtful follow-up and helping people feel excited and informed about their projects.

The life of a Showroom Consultant

As a part-time Showroom Consultant, where no two days are the same, you'll be the face of Laminex, helping customers bring their ideas to life by guiding them through our product range with warmth and confidence. Create an exceptional showroom experience by maintaining high standards, showcasing design expertise, working closely with architects, designers, trade, and homeowners to deliver tailored project solutions. Your day will include:

• Offering inspiration and practical advice for kitchens, bathrooms, laundries, and more.
• Creating a relaxed, engaging experience that makes every visitor feel confident in their choices.
• Listening to customer needs and helping them choose colours, finishes, and styles that suit their space.
• Reaching out to architects and designers via phone and email to share updates on our latest offerings.
• Answering technical questions for a range of our products
• Using our CRM system to maintain visit records and keep client information up to date.
• Keeping the showroom inviting and well-presented, creating mood boards, managing stock levels and asset management
• Managing multiple priorities and meeting deadlines
• Assisting with key trade and customer events held in the showroom
• Working closely with the Team Leader to develop your skill set and training as required.
• Meeting KPIs targets set including foot traffic/visits etc.

Where your story begins

• Like us, you will have a passion for beautiful contemporary spaces and enjoy helping customers bring their design ideas to life, providing guidance and support as they explore the right solutions for their homes.
• You will ideally have prior showroom, colour consulting , or building product experience where you are confident in guiding customers through design choices with warmth and clarity.
• A Certificate or Diploma in Interior Design is preferred - or the willingness to obtain and continually learn with the team.
• Well-presented, approachable, and experienced in a customer-facing role.
• You will bring a positive attitude to every interaction and take a proactive approach to supporting customers and the team.
• You will have strong communication skills, and the ability to multitask effectively in a fast-paced environment.
• Be a team player and be willing and able to jump in and help on a range of tasks with the team. Some flexibility in hours may be required at times.
• Proficiency in Salesforce or similar CRM is preferred, and strong computer literacy is essential.

How we service our clients

The role is part-time with a 3-week rotation (Week 1 Wednesday - Friday 10:00am to 3pm and Week 2 & 3 Thursday-Friday 10.00am to 3pm and Sat 9-4pm). With exciting new innovations, you'll support product launches and events, you'll be part of a dynamic team shaping the future of design. This role is perfect for someone who is looking to return to or start their design career or seeking a flexible role that fits around family commitments. At Laminex, we offer more than just a job - we provide a supportive environment where you can grow and thrive. Enjoy career development opportunities, staff discounts, and a strong focus on work-life balance. Ready