Short Term Support Assessment And Referral Officer

Council Jobs; Melbourne; On-site; AUD 84,000 - 97,000; Part time

Job summary

Knox City Council is seeking a compassionate Short Term Support Assessment and Referral Officer to join the Social and Inclusive team. You will be the first point of contact for residents seeking assistance, helping them navigate services, supports and community programs.

Based at Knox City Council Office in Wantirna South, part-time 0.8 EFT with flexible working while meeting operational needs. Band 5 classification with remuneration from $83,593.07 to $97,258.47 plus superannuation.

Qualifications

• Degree or diploma in community development / welfare or equivalent.
• Experience managing difficult telephone enquiries with empathy.
• Strong interpersonal and communication abilities with diverse groups.
• Experience undertaking initial assessments to identify needs.
• Understanding of disability and needs of people with disability, families and carers.
• Strong administrative, record-keeping and data management skills.

Responsibilities

• Receive, screen and respond to referrals and client enquiries.
• Conduct initial needs assessments and connect residents with supports and services.
• Provide information, advice and referral pathways for social, health, housing needs.
• Undertake initial risk screening and escalation as required.
• Maintain accurate client records and databases.

Skills

Empathy and professionalism

Interpersonal skills

Initial needs assessments

Disability awareness

Administrative and data skills

Telephone enquiry handling

Education

Degree or diploma in community development / welfare

Job description

Short Term Support Assessment And Referral Officer

We are seeking a compassionate, organised and customer-focused Short Term Support Assessment and Referral Officer to join our Social and Inclusive team. This is a rewarding opportunity to be the first point of contact for residents seeking assistance, helping them navigate available services, supports and community programs.

As the primary intake and referral point for the Short Term Support and Housing Team, you will:

• Receive, screen and respond to referrals and client enquiries.
• Conduct initial needs assessments and connect residents with appropriate community supports and services.
• Provide information, advice and referral pathways to people experiencing a range of social, health, housing and support needs.
• Undertake initial risk screening and follow established escalation processes where required.
• Maintain accurate client records, documentation and databases.

This is apart-time permanent role(0.8 EFT) based at Knox City Council Office in Wantirna South. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $83, 593.07 to $97,258.47 (depending on experience) (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role

The key selection criteria for this role are:

• Degree or diploma in community development / welfare or other related field with little or no experience or lesser formal qualifications with work skills and relevant experience
• Experience managing complex and sometimes challenging telephone enquiries with professionalism and empathy
• Strong interpersonal and communication skills, with the ability to build rapport with people from diverse backgrounds.
• Experience undertaking initial assessments to identify community member needs and appropriate support options.
• An understanding of disability and the needs of people with disability, their families and carers
• Strong administrative, record-keeping and data management skills.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community.As an employee of Knox, you can enjoy:

• Broad range of leave options including 18 weeks' primary and 5 weeks' secondary parental leave
• Salary sacrifice option for Council-owned childcare fees
• Opportunities to take on temporary roles or work in different teams to build skills and support career growth
• Support towards further study
• 50% off Knox Leisureworks memberships
• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Inherent requirements

To view the inherent requirements for this position please see attachment below.

• Office Based role(s) - Inherent Requirements Table .DOCX

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

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