Change Specialist

Council Jobs; Melbourne; Hybrid; AUD 115,000 - 129,000; Full time

Benefits offered by this job

Leave options

Parental leave

Childcare salary sacrifice

Leisure memberships discount

EAP

Job summary

Knox City Council is seeking a dynamic Change Specialist to join the Strategy and Transformation Team, focusing on the rollout of Knox’s Core Business Systems with the Technology One ERP. This permanent, hybrid role is based at the Knox Civic Centre, with consideration for 4 days per week part-time and flexible working arrangements.

You will lead change activities, partner with project teams and stakeholders, and support adoption, readiness, and communications across the organisation as the

Qualifications

• Experience with Technology One solution and/or large scale finance ERP implementation will be an advantage.
• Experience in supporting large scale complex change management projects.
• Tertiary qualifications in a relevant discipline.
• Ability to fulfil a strategic change implementation role that initiates, supports and creates a difference and enhances the organisation’s capacity to improve performance, and embrace change.
• Experience in using Prosci/ADKAR methodologies is preferred. Excellent written communication skills with the ability to produce high quality reports and discussions papers, make formal presentations and to represent Council in professional & community forums.
• Excellent verbal communication skills with the ability to facilitate workshops, coach and advise stakeholders and gather information from difficult stakeholders.
• Proven ability to establish and maintain strong relationships at all levels of the organisation.
• Demonstrated ability to influence others and move toward a common vision or goal.
• Knowledge of project management processes.

Responsibilities

• Support the people and process change needed to successfully implement Technology One.
• Partner with the project team, business areas including the Working Group, Executive Leadership governance and other stakeholders to prepare for change, build readiness and support adoption.
• Engage teams to understand impacts to processes, systems, data and ways of working as part of the Technology One Finance module rollout in July 2027.
• Help manage change risks and stakeholder engagement.

Skills

Technology One

ERP Implementation

Change Management

ADKAR/Prosci

Written Communication

Verbal Communication

Facilitation

Relationships

Influence

PM Processes

Education

Tertiary Qualifications

Job description

Are you a dynamic and passionate Change Specialist ready to make a real difference? We have an exciting opportunity for you to join our Strategy and Transformation Team at Knox and play a key role in driving meaningful change across the organisation.

This role is specifically focused on supporting the rollout of Knox’s Core Business Systems (ERP) Program. In its first phase, the Program will replace Council’s finance system with the Technology One platform, helping to modernise core business processes, strengthen data and reporting, and support more consistent ways of working across the organisation.

In this role you'll:

• Support the people and process change needed to successfully implement Technology One.
• Partner with the project team, business areas including the Working Group, Executive Leadership governance and other stakeholders to prepare for change, build readiness and support adoption.
• Engage teams to understand impacts to processes, systems, data and ways of working as part of the Technology One Finance module rollout in July 2027.
• Help manage change risks and stakeholder engagement.

If you're a strategic thinker, excellent communicator, and passionate change leader, this is your chance to influence, innovate, and inspire. Ready to be part of something bigger?

The role is a permanent role. This is ideally a full time role working at the Knox Civic Centre in a hybrid capacity, but 4 days a week part time will be considered. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 7 classified role, remuneration will be $115,162.08 - $129,157.23 (depending on experience) (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role

The key selection criteria for this role are:

• Experience with Technology One solution and/or large scale finance ERP implementation will be an advantage
• Practical experience in supporting large scale complex change management projects
• Tertiary qualifications in a relevant discipline
• Ability to fulfil a strategic change implementation role that initiates, supports and creates a difference and enhances the organisation’s capacity to improve performance, and embrace change.
• Experience in using Prosci/ADKAR methodologies is preferred. Excellent written communication skills with the ability to produce high quality reports and discussion papers, make formal presentations and to represent Council in professional & community forums.
• Excellent verbal communication skills with the ability to facilitate workshops, coach and advise stakeholders and gather information from difficult stakeholders.
• Proven ability to establish and maintain strong relationships at all levels of the organisation
• Demonstrated ability to influence others and move toward a common vision or goal.
• Knowledge of project management processes.

For further information on this role please contact Shona Richards on **************@knox.vic.gov.au or [phone]***.

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates may be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

• Accrued or rostered days off available for full-time roles, depending on operational requirements
• Broad range of leave options including 18 weeks' primary and 5 weeks' secondary parental leave
• Salary sacrifice option for Council-owned childcare fees
• Opportunities to take on temporary roles or work in different teams to build skills and support career growth
• Support towards further study
• 50% off Knox Leisureworks memberships
• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Inherent requirements

To view the inherent requirements for this position please see attachment below.

• Office Based role(s) - Inherent Requirements Table .DOCX

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.