SHLV Case Manager

South East Women & Children's Services Inc; Bega; On-site; AUD 65,000 - 90,000; Full time

Job summary

South East Women & Children's Services Inc is seeking a Case Manager to work with the Program Manager and team to support women and children experiencing domestic and family violence. You will provide active case management, safety planning, advocacy, and referrals to help clients stay safe at home or in chosen housing.

The role requires a Diploma in Community Services Welfare or equivalent with at least 2 years' DV experience, a feminist and trauma-informed approach, strong interpersonal

Qualifications

• Diploma in Community Services Welfare or equivalent with 2+ years in DV field
• Feminist framework and trauma-informed approach
• Knowledge of DV issues affecting women and children
• Cross-cultural awareness incl Aboriginal people, non-English speakers, LGBTQI+, women with disabilities
• Strong interpersonal and empathetic communication with clients and staff
• Ability to relate to children
• Comprehensive computer skills and willingness to learn databases/software
• Working with Children clearance and Criminal History Checks
• Valid driver's license

Responsibilities

• Provide comprehensive case management support including crisis intervention and case plans
• Conduct risk assessments and safety audits
• Provide information on community resources and referrals
• Maintain service databases and accurate case notes
• Transport adults and children to relevant agencies when needed
• Collaborate with team and program manager on referrals and allocations
• Co-present education sessions to community groups
• Participate in supervision and annual worker appraisals
• Work respectfully with SEWACS staff and management

Skills

Empathy

Interpersonal skills

Trauma-informed

Cross-cultural awareness

Communication skills

Engage clients

Child engagement

Education

Diploma Community Services Welfare

Tools

Computer skills

Job description

Being a woman is a genuine requirement for this position under Section 31.2H of the Anti-Discrimination Act 1977

The Case Manager will work with the Program Manager, other staff and Management to provide appropriate and effective services for women and children experiencing domestic and family violence to remain safely in their own home or in a home of their choice. The Case Manager will assist individuals and families to build a strong and sustainable future through active and integrated case management, coordination of services, security measures, safety planning, trauma informed support, advocacy and referral, and assistance to maintain safe housing.

Key responsibilities

Provide comprehensive case management support to clients including crisis intervention, preparation and implementation of case plans, practical and emotional support and coordination of services

Conduct risk assessments and safety audits

Provide information on relevant community resources that may assist clients

Provide information and referral services to non-government and statutory organisations, community organisations and individuals when requested

Maintain service databases and ensure accurate up to date and concise information and case notes are recorded for all clients

Transport adults and children in service vehicles to relevant agencies where appropriate

Work within the team and program manager regarding referrals and case allocation

Co-present education and information sessions to community groups and organisations

Participate in internal and clinical supervision and annual worker appraisals

Work collaboratively and respectfully with all SEWACS staff and management

About you

Diploma Community Services Welfare or equivalent with a minimum of 2 years experience working within the domestic violence field

Ability to work within the framework of a feminist philosophy and a trauma-informed approach

Demonstrated knowledge of issues pertaining to domestic and family violence and the effect on women and children

Awareness of the specific issues arising for Aboriginal people and people from non-English speaking background, LGBTQI+, women with disabilities and children experiencing domestic violence

Good interpersonal skills, including the ability to engage clients and show empathy whilst maintaining professional boundaries

Good oral and written skills including ability to communicate effectively with staff, clients and other service providers

Ability to relate compassionately and effectively with children

Comprehensive computer skills and be adept and willing to learn new software/databases

Successful 'Working with Children' and Criminal History Police Checks

Current Drivers Licence

About us

SEWACS (South East Women and Children's Services) is a feminist, community organisation providing innovative, holistic, client-focused homelessness, domestic violence and youth support services across Bega Valley and Eurobodalla Shires. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

SELECTION CRITERIA - Applicants will only be considered if they have written a cover letter addressing the selection criteria below.

Highly regarded but not essential, tertiary qualifications in social or behavioural sciences or appropriate experience. A minimum qualification of Diploma Community Services Welfare or equivalent with a minimum of 2 year's experience working within the domestic violence field.

Ability to work within the framework of a feminist philosophy and a trauma-informed approach.

Demonstrated knowledge of issues pertaining to domestic and family violence and the effect on women and children.

Awareness of the specific issues arising for Aboriginal people and people from non-English speaking background, LGBTQI+, women with disabilities and children experiencing domestic violence.

An awareness of cross-cultural issues and an understanding of how these relate to the work of the organisation.

Good interpersonal skills, including the ability to engage clients and show empathy whilst maintaining professional boundaries.

Good oral and written skills including ability to communicate effectively with staff, clients and other service providers.

An ability to relate compassionately and effectively with children.

An understanding of family dynamics in relation to domestic and family violence.

Comprehensive computer skills and be adept and willing to learn new software/databases.

Willingness to learn practical skills in installing basic safety equipment.

Developed skills in prioritising tasks and managing time.

Other Requirements

• Successful 'Working with Children' and Criminal History Police Checks.
• Able to attend training as requested.

Please provide:

• names and contact details of two recent work referees
• a cover letter addressing how you meet the selection criteria