Shift Supervisors - Brisbane southside

Hungry Jack's Pty; Brisbane; Presencial; AUD 50.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

On-the-job leadership training

Extensive leadership and succession培训

Career pathways across restaurant сети

Competitive pay and penalty rates

Staff discounts via Jackpot platform

Nationally accredited qualifications

Resumo da vaga

Hungry Jack's is seeking a trainer, coach and mentor to crew members, reporting to the Restaurant Manager. This role focuses on living our values of Guest Obsessed and People Power, delivering exceptional service and a safe working environment for all.

You will lead shifts, train and coach staff, role model outstanding guest service, and support sales growth through service excellence while contributing to the national marketing plan.

Qualificações

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest obsessed mindset and commitment to exceptional service.

Responsabilidades

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through excellent service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Conhecimentos

Leadership

Training & coaching

Customer service

Mentoring

Safety compliance

Descrição da vaga

The Careers are Better at Hungry Jack's! Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s?

We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.

Give Back

At Hungry Jack’s we don’t just want to make our customers happy. We also want to give something back to the community that supports us. So be a part of something bigger, like make-a-wish, sports and community event sponsorships and volunteering.

Flexibility

With over 420+ restaurants in Australia, chances are you’re not far from a Hungry Jack’s in Australia. And the hours we offer range from casual, part-time or full-time, varying from early morning to late at night. So you can balance it with sports, and school commitments – and a hectic social life, of course!

Be Rewarded

Hungry Jack’s staff perks include staff food discounts, service recognition, access to employee assistance programs and heaps of workplace flexibility.