Shift Supervisor - Warners Bay

Hungry Jack's; Newcastle-Maitland; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Staff discounts

Training and development

Career pathways

Accredited qualifications

Job summary

Hungry Jack's in Newcastle is seeking a trainer, coach and mentor for crew-level employees, reporting to the Restaurant Manager. You will drive our values of Guest Obsessed and People Power by delivering exceptional service and creating a safe, welcoming environment for guests and staff alike.

You will lead shifts, provide hands-on training, and coach the team to deliver great service. The role offers extensive leadership development, clear career pathways, and staff benefits including discounts

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest Obsessed mindset and commitment to exceptional service.
• Ability to work with diverse teams.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Provide training and coaching to team members.
• Ensure safety and compliance with standards.
• Role model outstanding guest service.
• Support sales through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.

Skills

Training & coaching

Leadership

Guest service

Communication

Job description

The Careers are Better at Hungry Jack's!Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.Your responsibilities will include:Leading and supervising shifts to ensure smooth and safe operations.Ensuring compliance with safety and operational standards.Providing training and coaching to team members.Role modelling outstanding guest service.Supporting sales growth through exceptional service and suggestive selling.Executing the National Marketing Plan to enhance customer experience.Encouraging a culture of inclusiveness, trust, and accountability.What’s great about working at Hungry Jack’s? We offer:On-the-job training to develop your leadership skills.Extensive leadership and succession training for career advancement.Clear career pathways for promotion across our restaurant network.Competitive pay and penalty rates.Amazing staff discounts through our benefits platform, Jackpot.Opportunities to complete nationally accredited qualifications in retail and hospitality.We’re looking for someone who has:Experience in retail or hospitality.A passion for training, coaching, and mentoring team members.A ‘Guest Obsessed’ mindset and commitment to exceptional service.Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.High energy and a strong sense of urgency.Apply now to take the next step in your career with Hungry Jack’s – we can’t wait to hear from you!At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.