Shift Supervisor Tamworth West

Hungry Jack's Pty Ltd; West Tamworth; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career pathways

Competitive pay

Staff discounts

Job summary

Hungry Jack's Pty Ltd is seeking a trainer/coach to lead, coach and mentor crew members, instilling our Guest Obsessed and People Power values while delivering exceptional service.

You will train, develop and supervise staff across shifts, promoting safety, quality service, and a welcoming environment. Flexible hours include casual, part-time or full-time roles across our Australian network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset with commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Ensure safety and operational standards are met.
• Provide training and coaching to team members.
• Model outstanding guest service.
• Support sales through exceptional service and suggestive selling.
• Implement the National Marketing Plan to enhance customer experience.
• Foster a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Mentoring

Guest Service

POS systems

Tools

POS systems

Job description

Role

The Careers are Better at Hungry Jack's! Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Benefits

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.
• staff food discounts
• service recognition
• access to employee assistance programs
• heaps of workplace flexibility

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

Equal Opportunity & Diversity

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.

Give Back

At Hungry Jack’s we don’t just want to make our customers happy. We also want to give something back to the community that supports us. So be a part of something bigger, like make-a-wish, sports and community event sponsorships and volunteering.

Location & Hours

With over 420+ restaurants in Australia, chances are you’re not far from a Hungry Jack’s in Australia. And the hours we offer range from casual, part-time or full-time, varying from early morning to late at night. So you can balance it with sports, and school commitments – and a hectic social life, of course!